Susanne Taula
Summary
Motivated, punctual self-starter, detail-oriented methodical multitasker, proficient at prioritising. Practiced communicator with active listening, relationship-building and interpersonal skills. Enjoys working in a collaborative team environment.
Overview
2026
2026
years of professional experience
Work History
Casual Administration Officer Level 3
Central Coast Local Health District
02.2024 - Current
- Provide day to day administrative support to the department to ensure effective service delivery.
- Appropriately manage active and upcoming client appointments across multiple clinical services.
- Monitor and action incoming electronic requests and referrals.
- Provide effective customer service, ensuring the provision of information and referring enquiries in an timely and responsive manner.
- Prepare and manipulate documents which support the service delivery of the unit/department.
- Keep updated with office communications and information flow.
- Assist Senior Officers with tasks to support the service delivery of the unit/department.
- Exercise initiative in the application of work practices and procedures to achieve unit/department key outcomes.
Operations Team Leader
Air New Zealand
- Identified and resolved processing issues to enable SLAs for mission critical systems to be met or exceeded in 24*7 environment. Monitored business-critical systems to ensure maximum availability of computer and network systems, both local and international.
- Conducted production root cause analysis to identify and resolve issues. Developed strong working relationships with internal and external customers.
- Managed a shift team of eight Computer Operators/Network professionals.
- Provided accurate, timely technical reporting for shift handovers. Authored "plain-English" reporting for broader company distribution.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Department Harassment (Contact) Officer.
Senior Computer Operator
Paxus Health/CSC
- Maintained data across multiple systems/platforms while preserving exceptional data accuracy. Timely management of peripheral equipment. Retrieved information and performed data entry using appropriate computer programs. After-hours helpdesk.
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets.
- Applied best practice for database operations. Completed system maintenance schedule in accord with commercial SLAs for NZ Public Health system.
Operations Analyst - Contract
British Telecom
- Provided training in MVS/XA and appropriate-level education for operational software applications to 12 graduate employees at newly established major Telecom data centre during pre-production.
- Authored in-house Operations and Procedures manuals.
- Participated in team projects, demonstrating ability to work collaboratively and effectively. Acted as team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Structured day-to-day training, working efficiently and productively. Identified issues, analysed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Computer Analyst - Contract
Australian Defence Force
- Provided industry knowledge and professional support in emerging work environment. Resolved problems, improved operations documentation and workflows. Demonstrated high level of initiative and creativity while tackling difficult tasks.
Senior Computer Operator
Custom Credit Corporation
- Mainframe system operator for finance company.
- Error monitoring, peripheral management. Assisted with updating technical support manuals. After-hours help desk for (NAB) ATM network.
P/A to National Operations Manager - Contract
British Telecom
- Used technical knowledge and critical thinking in conjunction with excellent verbal and written communication skills to provide "plain English" reporting for National Operation's management-level meetings.
- Performed general P/A-type duties e.g. organise meetings, travel, calendar, and handled correspondence.
- Managed time efficiently to complete tasks within deadlines. Used technical knowledge to assist with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships. Demonstrated respect, friendliness and willingness to help where needed.
- Identified and updated errors in local documentation.
Computer Operator
Gestetner
- Generated reports, system operation, and error monitoring for in-house mid-size computer system.
Junior Computer Operator
Computer Services Ltd
- Joined company as a courier driver for IT outsourcing company. Successfully persuaded Operations Manager I would be a good fit for the Junior Operator position.
Bank Teller
Bank Of New Zealand
- Processed customer transactions promptly, minimising wait times. Balanced cash drawer resolving discrepancies to provide accurate data regarding cash flow. Completed accurate, high-volume money counts manually.
Skills
Written/Oral English
Customer Service
Critical thinking
Time management
Documentation
Relationship building
Mathematical ability
Volunteer work
- Score Table Official - Basketball NSW NBL1 competition. Requires concentration, communication, respect and accurate operation of electronic time clock and visual devices. Knowledge of current FIBA timing, rules and regulations.
- Manager - Managed U18M basketball team in state competition. Ensured compliance and timeliness in administrative matters. Forged cooperative relationships between parents/players/coaching staff.
- Surf Life Saver 2012-2016. Personal development in conflict resolution and customer facing skills as direct result. Interacted with people from diverse backgrounds regularly. Represented organization positively and professionally while providing community with much-needed services. SLSA Awards/Qualifications: Bronze Medallion. Spinal Management, HLTAID003,HLTAID007 (now lapsed)
- Junior Activities Coordinator (2IC) - Local surf club.· Utilised professional skills to create/streamline electronic data and communications. Involved with fundraising, recruitment, seasonal presentations. Improved administrative functions by computerising Nipper records, reporting using Excel. Creation and delivery of educational and presentation slideshows using Powerpoint. Advertising, recruiting and communications using Word and social media platforms. Actively participated in events and fundraisers.
- Treasurer - Local swimming club, 2 seasons.
- Other - Converted Financial Reporting for local senior's club from handwritten entries to Excel spreadsheet. Provided education and support to club Treasurer/s.
Timeline
Casual Administration Officer Level 3
Central Coast Local Health District
02.2024 - Current
Operations Team Leader
Air New Zealand
Senior Computer Operator
Paxus Health/CSC
Operations Analyst - Contract
British Telecom
Computer Analyst - Contract
Australian Defence Force
Senior Computer Operator
Custom Credit Corporation
P/A to National Operations Manager - Contract
British Telecom
Computer Operator
Gestetner
Junior Computer Operator
Computer Services Ltd
Bank Teller
Bank Of New Zealand
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