Susanne Tomoare

Tanah Merah,QLD

Summary

Extensive background in managing calendars, bookings, and client services across hospitality and corporate sectors, ensuring compliance and confidentiality. Proficient in optimizing workflows, creating detailed reports, and assisting senior managers with logistical needs. Notable for strong communication abilities and attention to detail, thriving in dynamic environments.

Overview

years of professional experience

Work History

Receptionist / All-Rounder

Mercure Brisbane Garden City

03.2025 - Current

Directed front desk operations including check-ins, check-outs, reservations, and guest inquiries.
Coordinated accurate bookings for room service and restaurant orders, ensuring timely delivery.
Prepared and presented barista-style beverages and food items to meet quality standards.
Performed administrative duties such as data entry, financial transactions, and records management.
Ensured confidentiality by maintaining accurate client records and service documentation.
Partnered with management and teams to streamline daily operational processes.
Cultivated strong relationships by delivering outstanding customer service to guests.

Administration Officer

BVN

10.2016 - 08.2017

Facilitated travel arrangements, fleet oversight, and office logistics for improved workflow.
Executed administrative support tasks, focusing on document preparation and scheduling efficiency.
Aided senior managers in compliance activities and reporting responsibilities.
Maintained organized office documentation, ensuring precision in all records.

National Administrator Assistant

Data#3

11.2015 - 01.2016

Streamlined nationwide administrative operations, enhancing documentation processes.
Liaised with internal teams to manage records and coordinate logistics effectively.
Contributed to report processing and supported diverse administrative projects.

Quality Assurance Administrator

Clough Downer Joint Venture

06.2014 - 10.2014

Ensured compliance through meticulous maintenance of records and quality assurance documentation.
Supported project teams and managers with administrative tasks to streamline processes.
Aided in the upkeep of regulatory documentation and reporting for compliance purposes.

Education

Queensland Certificate of Education -

Windaroo Valley State High School

01.2011

Skills

Administrative support and compliance
Travel logistics coordination
Data management

Organizational skills
Stakeholder liaison
Attention to detail and problem-solving

Education & Training

Manage front desk operations including guest check-ins, check-outs, reservations, and inquiries.
Coordinate room service and restaurant orders, ensuring accurate bookings, billing, and timely delivery.
Prepare and serve barista-style coffees, beverages, and food while maintaining presentation standards.
Support administrative tasks including data entry, records, appointment scheduling, and financial transactions.
Maintain accurate client records and service logs, ensuring compliance and confidentiality.
Collaborate with management and internal teams to streamline day-to-day operations.
Deliver outstanding customer service to corporate clients, partners, and guests, fostering strong relationships.

Timeline