Susan Theuri
Park Ridge,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable lifestyle Assistant serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honor's spirit of empathy and respect to maintain open dialogue and trust.
Overview
15
15
years of professional experience
Work History
SUPPORT WORKER
Me & My Support
11.2023 - Current
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Assisted clients with daily living need to maintain self-esteem and general wellness
- Ensure medication has been taken and precautions have been adhered to
- Collaborated with other professionals to plan and coordinate care for clients
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Lifestyle Assistant
GreatMates
09.2023 - Current
- Documented behaviour, treatments and non-compliance issues.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Monitored and reported any changes in clients' physical and mental health.
- Provided emotional support and companionship to clients.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Provided assistance with medication management.
- Coordinated appointments with medical professionals.
- Participated in team meetings and staff training sessions.
SMALL BUSINESS OWNER
Mama Safi Cleaning Services
08.2021 - 08.2023
- Managed workload across 17 houses and satisfied customer needs for cleaning standards and details
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Adhered to professional house cleaning checklist
- Used time management and efficient cleaning methods to meet deadlines
- Devised processes to boost long-term business success and increase profit levels
- Interacted well with customers to build connections and nurture relationships
- Interacted well with customers to build connections and nurture relationships.
RECEPTIONIST & CUSTOMER SERVICE RELATIONS
Peter Hay Kitchens Ltd
08.2019 - 07.2021
- Reception and first point of contact in screening and directing telephone enquiries
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Excelled in the role of frontline receptionist handling multiple functions including queries, administrative tasks, and information monitoring
- Enjoyed meeting challenges of high stress work environment and successfully maintained efficient and effective reception service to being promoted to Customer Service relations
- Administrative support to various management members and functional areas including HR, Designers, IT, Marketing, and warehouse departments
- Maintained office security by following safety procedures and controlling access via reception desk by monitoring the logbook
- Provided full onboarding and training of the new receptionist
- Managed key accounts and accurate data entry
- Assisted team members with drafting of correspondence, clerical support, and special projects
- Processed cash and credit card payments with accuracy
- Assisted with other administrative duties as required.
ADMINISTRATION OFFICER
Tanker Engineering Specialist Ltd
11.2009 - 07.2017
- Aided HR leadership by assisting with new staff orientation and equipment allocation
- Successfully updated and closed 10 files accurately daily
- Reviewed and maintained confidential documents and files, assisted in payroll processing and management of 25 employees
- Recovered costs by ordering and maintaining office equipment and stationery
- Managed all accounts payable and receivable including generating customer PO's and invoices, processing invoice payments and updating all accounts
- Completed weekly account reconciliations and monthly account reporting
- Managed and screened all telephone enquiries, providing solution focused responses
- Drafted and distributed invoices for outstanding payments to over 50 clients
- Updated client and employee information, financial records, and schedules in company databases.
Education
Diploma - Accounting Technology and Bookkeeping
LEARNING CLOUD
AucklandCertificate 4 - Age Care & Disability
Sage
Brisbane12-2024
Diploma - Medical Reception & Terminology
Career Academy
Auckland09.2020
Skills
- Cost Control
- Business Management and Development
- Cleaning and Sanitizing
- Daily Living Support
- General Housekeeping
- Meal Planning and Preparation
- Mobility Assistance
- Grooming Support
- Mental and Physical Exercise
- Time Management
- Transportation and Errands
- Active Listening
- Client Records Management
- Client Assistance
- Housekeeping
Timeline
SUPPORT WORKER
Me & My Support
11.2023 - Current
Lifestyle Assistant
GreatMates
09.2023 - Current
SMALL BUSINESS OWNER
Mama Safi Cleaning Services
08.2021 - 08.2023
RECEPTIONIST & CUSTOMER SERVICE RELATIONS
Peter Hay Kitchens Ltd
08.2019 - 07.2021
ADMINISTRATION OFFICER
Tanker Engineering Specialist Ltd
11.2009 - 07.2017
Diploma - Accounting Technology and Bookkeeping
LEARNING CLOUD
Certificate 4 - Age Care & Disability
Sage
Diploma - Medical Reception & Terminology
Career Academy
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