Susanti Darmawan
Summary
Administrative assistant with a proven track record in business administration and project management. With a proactive attitude, demonstrates clear thinking and calm under pressure. Able to work well both independently and as part of a productive team, demonstrating the motivation and problem solving abilities required to meet demanding deadlines whilst maintain the highest of standard. Ability to communicate effectively and high attention to detail. Great communication skill, customer services and advanced in computer skills.
Overview
8
8
years of professional experience
Work History
Warehouse Administration Assistant
Vita.ly
08.2020 - Current
- Monitored all customer order submissions.
- Prepared and issued billing statements.
- Generated detailed reports each month for performance assessment.
- Verifying all the orders
- Print out all order and check all the labels
- Manage the flow of products and stock through a warehouse
- Printing delivery dockets
- Scheduling and booking in local deliveries
- Finalizing run sheets for drivers
- Acting as a first point of contract, dealing with correspondence and phone calls
- Reorganized the warehouse inventory system, making the process 50% less cumbersome to handle than before
- Implemented advanced quality control procedures, resulting in a 77% decrease in product returns and complaints
Administration and Customer Services
STARRTS
09.2019 - 12.2019
- Answering phone calls, taking message, screening and directing calls to relevant departments
- Greeting guests at reception and allocating them to the correct person on the team
- Manage, sort and distribute all outgoing mail
- Organize and book all appointment and meeting
- Recording all the patient data into the system
- Make a report monthly for all the expense
- Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle fee appointment scheduling
Scanning Officer
FUJI Xerox Australia
05.2019 - 06.2019
- Perform clerical functions of scanning of all documents with due diligence
- Scan, verify and upload of documents (ballots) into databases
- Scan files and organize in an effective manner
- Scan, maintain and manage administration files
- Perform clerical duties of scanning, maintaining and retrieving of all records and work files
- Successful scanned approx
- 600 document per day
- This is double the average scanning capacity by other team members
- Attained the title of Best Employee in June 2019 because of fastest scanning
Gift and Account Financial Assistant
University of New South Wales
08.2018 - 03.2019
- Creating reports and contracting customers when needed by phone and email
- Recorded all the gifts from donor from many source such as international, online donations, net community and third parties donations (Good2give, everyday hero, grassroots) and workplace giving) and other income using the raise edge on timely basis
- Raising invoice to clients
- Preparing Over Due Month Report to Manager
- Office organization and filling all document such as invoice, thank you letters and tax receipt into the RAMS
- Processing credit card and refund for donations
- Preparing Purchase Order
- Updating and maintain registers and spreadsheets
- Process all transaction coming through to bank account statement
- Creating report such as pledge reminder and third party donations
- Assisting in the collection, counting and banking of cash from donations
- Photocopy, checking, sorting and scanning all the document such as thank you letter, tax receipt
- Manage, sort and distribute all outgoing mail
- Organize and book all appointment and meeting
- Respond all clients enquires received via phone call and email and proactively find solutions that are based on their needs
- Bank reconciliation
- Collaborated with other departments of the company in order to centralize the database for easy retrieval of donations information across department hence increased the overall efficiency by 20%
- Achieved 50% increase in the raising invoices 50 invoices per day comparison to other team members
Administrative Assistant
B Three Transport Pty
05.2017 - 07.2018
- Effectively maintain and monitoring the business data
- Respond all customer enquires received via phone call and email and handle all their complain
- Demonstrate strong communication skills by simultaneously listening to and answering the calls
- Creating reports and contracting customers when needed by phone and email
- Photocopy, scanning all the document such as bill, contract
- Manage all expense procedure including cash receipt, bank account, billing, invoice
- Bank reconciliation
- Organize file and collected all data to be entered into the computer
- Attained the title of Best Employee 2 times because of excellent customer feedback
Education
Master of Accounting -
Central of Queensland University
01.2010
Bachelor of Accounting -
Krida Wacana Christian University
01.2005
Skills
- MS Office
- Google docs
- Customer services
- Typing speed
- Work under pressure
- Good communication skills
- Data base administration
- MYOB
- Xero
- CRM systems
Professional Development
- Getting Things Done, Lynda.com, 02/01/19
- Critical Thinking, Lynda.com, 03/01/19
Accomplishments
- Increased office productivity Number% by implementing numerous process improvements.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Warehouse Administration Assistant
Vita.ly
08.2020 - Current
Administration and Customer Services
STARRTS
09.2019 - 12.2019
Scanning Officer
FUJI Xerox Australia
05.2019 - 06.2019
Gift and Account Financial Assistant
University of New South Wales
08.2018 - 03.2019
Administrative Assistant
B Three Transport Pty
05.2017 - 07.2018
Bachelor of Accounting -
Krida Wacana Christian University
Master of Accounting -
Central of Queensland University
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