Susen Ritchie
Former Retail Business Owner And Manager
Ballarat,VIC
Summary
Hardworking and highly motivated former business owner with more than 23 years of experience managing high quality products while guiding staff for superior customer service and knowledge. Talented at leading daily activities, policies and procedures and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer satisfaction.
Overview
27
27
years of professional experience
Work History
Receptionist
The Bell Tower Inn
01.2021 - 04.2021
- Advised, sold and processed reservations
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- During functions preformed as a barista, bar tender, waitress and kitchen hand.
Retail Business Owner
Le Kitchen
02.2007 - 01.2020
- Put together seasonal budgets and promotional budgets for purchasing, promoting and successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Trained and motivated employees in shop operation, product knowledge and high quality customer service to perform at their best.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Set, trained, enforced and optimized store policies and procedures to maintain responsiveness to demands
- Remained up-to-date on current trends and attended industry trade shows and product demonstrations to view and order inventory.
- Oversaw administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Negotiating shop bulk purchases, promotional advertising subsidies, financial supports, leases and lease terms.
Store Manager
Le Kitchen
03.1997 - 02.2007
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted orders for new inventory.
- Optimized store displays and appearance via strategic merchandising.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Junior Sales Assistant
Le Kitchen
08.1993 - 03.1997
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Opened and closed store independently and prepared nightly bank drop for manager.
Accounts Clerk
Easy Chill Express
01.1993 - 08.1993
Education
Certificate in Prepare And Serve Espresso Coffee -
02.2021 - 02.2021
Certificate in Responsible Service of Alcohol -
02.2021 - 02.2021
Certificate IV in Retail Management -
01.2013 - 01.2013
Certificate II in Hospitality -
05.2013 - 05.2013
Cake Decorating Instructor -
06.2009 - 06.2009
Mastering The Game, Visual Merchandising -
06.2002 - 06.2002
Business Waves Conference -
10.2000 - 10.2000
Satisfaction Guaranteed -
05.1995 - 05.1995
Victorian Certificate of Education -
02.1987 - 11.1992
Youth Leadership -
08.1992 - 08.1992
Producing And Marketing -
10.1991 - 10.1991
Skills
Customer Service-Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Representative for Sheldon and Hammond neill@sheldonandhammond.com.au 0418361202
- Jill Clegg Former Representative for Bambis Imports 0418373923.