Work History
Work Availability
Susen Ritchie

Susen Ritchie

Former Retail Business Owner And Manager


Hardworking and highly motivated former business owner with more than 23 years of experience managing high quality products while guiding staff for superior customer service and knowledge. Talented at leading daily activities, policies and procedures and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer satisfaction.


years of professional experience

Work History


The Bell Tower Inn
2021.01 - 2021.04
  • Advised, sold and processed reservations
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • During functions preformed as a barista, bar tender, waitress and kitchen hand.

Retail Business Owner

Le Kitchen
2007.02 - 2020.01
  • Put together seasonal budgets and promotional budgets for purchasing, promoting and successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Trained and motivated employees in shop operation, product knowledge and high quality customer service to perform at their best.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Set, trained, enforced and optimized store policies and procedures to maintain responsiveness to demands
  • Remained up-to-date on current trends and attended industry trade shows and product demonstrations to view and order inventory.
  • Oversaw administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Negotiating shop bulk purchases, promotional advertising subsidies, financial supports, leases and lease terms.

Store Manager

Le Kitchen
1997.03 - 2007.02
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed routine store inventories.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted orders for new inventory.
  • Optimized store displays and appearance via strategic merchandising.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Junior Sales Assistant

Le Kitchen
1993.08 - 1997.03
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Accounts Clerk

Easy Chill Express
1993.01 - 1993.08


Certificate in Prepare And Serve Espresso Coffee -

Eclipse Online Education , Ballarat
2021.02 - 2021.02

Certificate in Responsible Service of Alcohol -

BRACE Education Training And Employment, Ballarat, VIC
2021.02 - 2021.02

Certificate IV in Retail Management -

BRACE Education Training And Employment, Ballarat, VIC
2013.01 - 2013.01

Certificate II in Hospitality -

BRACE Education Training And Employment, Ballarat
2013.05 - 2013.05

Cake Decorating Instructor -

Wilton Brands LLC, Sydney, NSW
2009.06 - 2009.06

Mastering The Game, Visual Merchandising -

Ballarat Retail Board, Ballarat
2002.06 - 2002.06

Business Waves Conference -

Power FM And 3BA FM, Bali
2000.10 - 2000.10

Satisfaction Guaranteed -

Prime Learning, Ballarat
1995.05 - 1995.05

Victorian Certificate of Education -

Mount Clear College, Ballarat
1987.02 - 1992.11

Youth Leadership -

Toastmasters International, Ballarat
1992.08 - 1992.08

Producing And Marketing -

Young Achievement Australia, Ballarat
1991.10 - 1991.10


    Customer Service-Oriented


Work Availability

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Susen RitchieFormer Retail Business Owner And Manager