SUSHAN DAHAL
Blacktown
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Redcape Hotel Group
07.2019 - 12.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Bar/Gaming Staff
Sefton Hotel
09.2016 - 05.2019
- Working under the general guidance of the Bar Manager, and also a good example of team leader, assisting in the smooth running of our bar area to deliver a high standard of service and customer satisfaction
- Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively
- Operating the till and taking cash
- Serving customers from behind the bar, offering advice on drinks
- Responsible for keeping the bar clean and tidy, collecting empty plates & glasses
- Preparing the bar for service, restocking wines and spirits
- Providing a professional, friendly and courteous service to all customers
- Dealing with guest complaints in a friendly and efficient manner
- Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy
- Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, ordering taxi or other transportation for intoxicated patrons
- Good knowledge to operate TAB and KENO
- Sort out the general faults of poker machine and fixing
Bartender/Gaming Attendant
Railway Hotel Lidcombe
09.2015 - 07.2016
Education
Bachelors - Information Technology
Melbourne Institute of Technology
Sydney Campus01-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Goal setting
- Employee scheduling
- Sales strategies
- Budgeting and finance
- Microsoft office expertise
- Computer skills
Languages
English
Full Professional
Nepalese
Native or Bilingual
Hindi
Full Professional
Timeline
Assistant Manager
Redcape Hotel Group
07.2019 - 12.2024
Bar/Gaming Staff
Sefton Hotel
09.2016 - 05.2019
Bartender/Gaming Attendant
Railway Hotel Lidcombe
09.2015 - 07.2016
Bachelors - Information Technology
Melbourne Institute of Technology
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