Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sushan Thapa

New Lambton

Summary

Proven leader and entrepreneurial spirit from MRP Enterprises, adept in customer relations and cost control, significantly enhanced profitability and client retention. Excelled in relationship building and strategic planning, achieving notable expansion and operational efficiency. Demonstrates exceptional attention to detail and a commitment to driving success.

Overview

5
5
years of professional experience

Work History

Business Owner

MRP Enterprises
12.2023 - Current
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.

Sales Manager

Tusk Trading Private Limited
08.2019 - 12.2023
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Receptionist Assistant

Brothers Cafe
11.2020 - 12.2022
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.

Education

Masters In Professional Engineering - Engineering

University of Newcastle
Newcastle, NSW

Bachelor Of Civil Engineering - Civil Engineering

East West Institute Of Technology
Banglore, India
07.2022

High School - Diploma of Engineering

Asian Engineering College
New Baneshwor, Kathmandu
07.2017

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building

Languages

English
Full Professional
Hindi
Limited Working

Timeline

Business Owner

MRP Enterprises
12.2023 - Current

Receptionist Assistant

Brothers Cafe
11.2020 - 12.2022

Sales Manager

Tusk Trading Private Limited
08.2019 - 12.2023

Masters In Professional Engineering - Engineering

University of Newcastle

Bachelor Of Civil Engineering - Civil Engineering

East West Institute Of Technology

High School - Diploma of Engineering

Asian Engineering College

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Sushan Thapa