Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Sushanka Amgain
Hemmant,QLD
Work Preference
Summary
Just completed my Certificate III in Individual Support (Disability) and am passionate about providing compassionate, person-centered care. I come from a retail background where I honed my communication skills and learned that every client has a unique story. I'm a dependable and proactive person, and I'm eager to bring my energy and commitment to a supportive team environment, in any capacity—full-time, part-time, or casual.
Overview
14
years of professional experience
1
Certification
Work History
7 Eleven Gas Station
Store Team Member
03.2024 - 02.2025
Job overview
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Performed cash, card, and check transactions to complete customer purchases.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Supported promotional events to increase store traffic and sales.
Pizza Hut Cannon Hill
Shift Manager
10.2018 - 02.2023
Job overview
- Organising and being organised. Food preparation and food management
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Kathmandu Mantra Home Hotel & Hotel Pilgrims Nepal
Hotel Assistant Manager & my own trekking/tour business operating from hotel
03.2011 - 03.2018
Job overview
- Rapid response-ability, working with diverse groups, using good judgement
Education
Celtic College
Certificate III from Individual Support – Disability
09.2023
Skills
- Organising and being organised
- Food preparation and food management
- Time efficiency
- Knowing legal RSA boundaries
- Safe driving
- Rapid response-ability
- Working with diverse groups
- Using good judgement
- Listening
- Patience
- Focussing on needs
- Reliability & consideration
- Resilience
- Resourcefulness and tenacity
Certification
- NDIS & Blue Card, National Crime Check 2023
- Received Pizza Hut local award for Most Outstanding Team Member (voted by staff and management) 2019 & 2020
- Australian Driver Licence since 2018
- Barista Course – Australian Barista School May 2018
- Included subject: Hygienic Practices for Food Safety
- Responsible Service of Alcohol (RSA) Certificate of Attainment– June 2018
- Certificate in safety, first aid and tourism– Nepal Academy of Tourism & Hotel Management 2012
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual
Interests
- Adventure Travel
- Backpacking and Hiking
- Camping
- Hiking
OTHER EXPERIENCE
- 2021 – Provided in-home personal care to Mother-in-law for 4 months as she passed away. I assisted with toileting, medications, lifting in and out of bed, using wheelchair, cooking and serving breakfast.
- April 2015 - surviving the 2015 Nepal earth quake, losing all my possessions, then organising practical help for others, including funding and logistics to rebuild my parent’s house.
Personal characteristics
- Hard working. Enjoy a challenge and learning new things.
- Respectful to staff and clients, and have a positive happy outlook
- Professional presentation, image and behaviour
- Ethical and fair minded
- Calm & focussed under pressure
Timeline
Store Team Member
7 Eleven Gas Station
03.2024 - 02.2025
Shift Manager
Pizza Hut Cannon Hill
10.2018 - 02.2023
Hotel Assistant Manager & my own trekking/tour business operating from hotel
Kathmandu Mantra Home Hotel & Hotel Pilgrims Nepal
03.2011 - 03.2018
Celtic College
Certificate III from Individual Support – Disability