Sushant Baral
Bardia
Summary
Proficient in inventory control and management, implementing efficient ordering systems to reduce waste while maintaining optimal stock levels. Adept at training and leading teams to deliver exceptional customer service. Results-oriented employee with a track record of consistently exceeding customer expectations. Strong team player with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BAKERY MANAGER
Baked Gluten Free
09.2022 - 10.2023
- Trained new employees in baking techniques, food safety standards and customer service skills
- Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods
- Recommended items to customers to fulfill bakery requests
- Developed and implemented effective strategies to improve customer satisfaction and loyalty
- Assisted employees with baking duties, completing tasks during busy periods or baker absences
- Implemented efficient ordering systems to reduce waste while maintaining optimal stock levels
- Reviewed financial statements on a monthly basis to assess profitability and make necessary changes if needed
- Cross-trained team members to build individual capabilities and secure adequate bakery coverage
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Representative
Woolworths Supermarket
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
CERTIFICATE III - AUTOMOTIVES
Central Australian College
Hobart, TAS09.2021
BACHELOR'S DEGREE - ACCOUNTING
Holmes
Sydney, NSW03.2019
Skills
- Management
- Inventory Control
- Inventory reporting
- Team building
- Cleanliness standards
- Allergen awareness
- Active listener
- Product presentation
- Sales Techniques
- Adaptive and creative
- Hazards management
Certification
- Certificate III in Light Vehicle Mechanical Technology
- Certificate III in Baking and Patisserie
Timeline
BAKERY MANAGER
Baked Gluten Free
09.2022 - 10.2023
Customer Service Representative
Woolworths Supermarket
09.2019 - Current
CERTIFICATE III - AUTOMOTIVES
Central Australian College
BACHELOR'S DEGREE - ACCOUNTING
Holmes
- Certificate III in Light Vehicle Mechanical Technology
- Certificate III in Baking and Patisserie
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