Sushant Neupane
Cobblebank,VIC
Summary
Enthusuastic System Meticulous Systems Engineer with over 4 years of experience. Effectively builds rapport with clients and vendors. Experienced in system, network and voice environments.
Overview
6
6
years of professional experience
Work History
IT Engineer
OneIT Services
Darwin City
01.2020 - Current
- Software deployment, troubleshooting
- Server and domain management, maintenance
- Network troubleshooting and maintenance
- Office 365 and Azure Active directory administration
- Mail server management and troubleshooting
- Sharepoint administration and site architecture
- Mail server migration projects
- Filtering through Proofpoint
- Domain registration, Office tenancy setup and domain-office linking
- Hardware troubleshooting and resolution
- Cloud hosting, datto backup and security
- Onsite Assistance
- Vendor and third-party liaison
- Backup recovery.
Senior Service Desk Technician/Incident Manager
KineticIT
Darwin City
01.2018 - 01.2020
- Customer service via telephone
- Desktop and network Troubleshooting
- Software troubleshooting/ MS office use and troubleshooting
- Active Directory/ database
- Incident management
- Use of tools such as HP service manager and MDM.
Education
Bachelor of Information Technology -
Charles Darwin University
Skills
- High level of communication and written English skills (PTE score of 88)
- Network troubleshooting
- Hardware troubleshooting
- Onsite assistance
- Ethernet cabling, maintenance, and cleanup
- Bonus skill: Web development with the use of html, css, vanilla JS and react
- Database experience with MongoDB [both Schema and no-Schema]
- Thorough understanding of web requests and routing
Additional Certs Training
- 3CX Basic Certified Engineer v16 certification, 03/23/21
- ITIL 4 certificate, 02/20/20, Service management key concepts understanding ITIL guiding principles. Knowledge of the service value system and the value chain Insight of 15 key ITIL practices
- Cisco Networking training, 09/2019 - 11/2019, Network design Subnetting Implementing routing protocols (TCP, OSPF, RIP, EIGRP) Troubleshooting Configuring switches and routers.
- Navitas Professional Business certificate, 10/2018 - 05/2019, CDU, Casuarina
References
Upon Request
Timeline
IT Engineer
OneIT Services
01.2020 - Current
Senior Service Desk Technician/Incident Manager
KineticIT
01.2018 - 01.2020
Bachelor of Information Technology -
Charles Darwin University
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