Sushant Thapa

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Worked with Mr Bhupendra Poudel and Mr Dasarath parajuli departments to facilitate communication and deliver personalized solutions to customers.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
• Supported branch manager with team initiatives, resulting in 100% increase in new business and in volume 100. Mio in risk assets.
• Presented clients with various options to meet diverse demands.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
• Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
• Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.

. Handling cash

. Both deposit and withdraw

. Cross marketing

. Customer satisfaction

. AML saftey