Sushanti Gurung
Sydney,NSW
Summary
Dynamic and results-driven waitress with a proven track record at West HQ Rooty Hill, excelling in effective customer upselling and complaint resolution. Adept at ensuring order accuracy and fostering guest satisfaction through exceptional interpersonal skills. Committed to enhancing dining experiences while maintaining a clean and efficient workspace.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
West HQ Rooty Hill
Sydney, NSW
01.2025 - Current
- I answered questions about menu items, ingredients, and pricing.
- I assisted in seating guests at tables or booths.
- I maintained a clean workstation by restocking supplies and wiping down counters.
- I took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
- I provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers and provided menus.
- Processed payments accurately using cash registers or POS systems.
- Communicated daily specials to customers.
- I made sure to check in with customers throughout the meal service to ensure satisfaction.
China Town Noodle Restaurant
Allrounder
Sydney, NSW
06.2024 - 01.2025
- I approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- I was able to identify the needs of customers promptly and efficiently.
- I am taking orders and rushing the food to the table.
- I have experience managing the cashier and closing the float at the conclusion of the shift.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Education
Excelsia College
Macquarie Park, NSW12-2028
Skills
- Effective customer upselling
- Serving expertise
- Decision-making
- Order accuracy
- Complaint resolution
- Greeting guests
Languages
Nepali
Professional
English
Professional
Hindi
Professional
Certification
- Early childhood
- RSA
- Aged Care Cert III
References
References available upon request.
Timeline
Waitress
West HQ Rooty Hill
01.2025 - Current
China Town Noodle Restaurant
Allrounder
06.2024 - 01.2025
Bachelor of Early Childhood Care And Education - Early Childhood Education
Excelsia College
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