Summary
Overview
Work History
Education
Skills
Timeline
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Susheel Mohane

Cranbourne,VIC

Summary

Dedicated Spare Parts professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Spare Parts Team Leader

Arisit Pvt Ltd (Harvey Norman)
11.2019 - Current
  • Help customer or agent to identify required part number according to the model details.
  • Enhanced customer satisfaction with prompt and accurate delivery of spare parts orders.
  • Providing technical assistance .
  • Processing new order in system with necessary details.
  • Handling 50 plus inbound calls from agents and customers .
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Organized and maintained an up-to-date database to efficiently track available stock and incoming shipments.
  • Developed comprehensive reports on spare parts usage trends, enabling informed decision-making regarding future purchases and inventory levels.
  • Designed an effective labelling system for easy identification and retrieval of stored spare parts in the warehouse.
  • Established a streamlined returns process that expedited customer refunds while minimizing overall return rates through thorough inspection procedures upon receipt of returned items.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Supervised warehouse operations efficiently, promoting safety protocols and adherence to regulatory guidelines among team members.

Spare Parts Interpretor

Impres Pvt Ltd
01.2017 - 12.2018
  • Organized and maintained an up-to-date database to efficiently track available stock and incoming shipments.
  • Handle important transaction on phones and delivery timings .
  • Streamlined business negotiations by offering precise interpretation services for international partners.
  • Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
  • Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
  • Streamlined stock management processes for increased efficiency and reduced waste.
  • Optimized warehouse organization for improved accessibility and faster order fulfillment times.

Education

MBA - Marketing Management And Research

Kaplan Business School
Melbourne, VIC
11.2018

Skills

  • Technical Support
  • Complaint resolution
  • Team Supervision
  • Client Service
  • Customer Service
  • Shipping coordination
  • Warranty Administration
  • Emergency Response
  • Brand Management
  • Excellent Communication

Timeline

Spare Parts Team Leader

Arisit Pvt Ltd (Harvey Norman)
11.2019 - Current

Spare Parts Interpretor

Impres Pvt Ltd
01.2017 - 12.2018

MBA - Marketing Management And Research

Kaplan Business School

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Susheel Mohane