Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sushil Badal

Kogarah,NSW

Summary

Dedicated IT professional with over one year of experience in providing exceptional IT support. Proficient in troubleshooting, enhancing end-user experiences, and utilizing ticketing systems for efficient issue resolution. Known for combining technical expertise with exceptional customer service skills to deliver efficient solutions and drive IT initiatives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Onsite Support Technician

Olympus Technology Services
Macquarie Park, NSW
03.2024 - 06.2024
  • Administered user accounts in Active Directory and O365, ensuring proper configuration and access
  • Provided excellent customer service as the first point of contact for technical support
  • Provided comprehensive support for mobile device migration and management using Intune
  • Enrolled and assigned Intune profiles to user devices, ensuring proper setup and functionality
  • Collaborated with Level 2 and Level 3 support teams to escalate and resolve complex incidents
  • Acted as a single point of contact for users, ensuring satisfaction with the support experience

IT Support/ Helpdesk

Extra Tech
Sydney, NSW
03.2023 - 02.2024
  • Provided excellent support to users via telephone, email, or Zendesk ticketing system
  • Maintained accurate and detailed records of support requests and resolutions in the ticketing system
  • Installed, configured, and maintained hardware and software systems, ensuring optimal performance of servers, workstations, and network equipment
  • Troubleshot printer issues, assisted users with printer mapping, connections, paper jams, toner replacement, and printing/scanning issues
  • Communicated professionally and resolved technical issues within defined Service Level Agreements (SLAs), ensuring high customer satisfaction
  • Created detailed knowledge-based articles and published them to the team using OneNote
  • Managed user accounts in Active Directory and various third-party systems, ensuring proper access rights and permissions
  • Expertly managed Microsoft 365 services, including user accounts, shared mailboxes, email, and collaboration tools
  • Demonstrated proficiency in Intune and Endpoint management, enhancing security and management capabilities

Team Member

Woolworths
Hillsdale, Sydney
11.2021 - 02.2023
  • Provided the best customer experience to customers for after-sales transactions
  • Operated POS systems for checkout and provided top-quality customer service across a range of activities and support needed in-store
  • Assisted customers with general queries about products and helped locate and transport items during store hours
  • Supported the Night Fill team to deliver great on-shelf availability and merchandising

Education

Queensland International Business Academy (QIBA)
02.2024

Bachelor of Information Technology -

King's Own Institute
10.2022

Skills

  • Operating Systems: Windows 10, Windows 11, Windows Server, MacOS
  • Account Administration: Active Directory, O365 Administration Portal, Group Policy
  • Device Management: MS Intune for mobile device management and device enrolment, Imaging Computers
  • Remote Assistance: Team Viewer, Remote Desktop Connection
  • Networking: TCP/IP, DNS, DHCP, IPv4/6
  • Software: Microsoft 365 (Exchange, SharePoint, OneDrive), Zendesk, Spiceworks
  • Hardware: Installation, troubleshooting, support of desktops, laptops, tablets, printers
  • Virtualization: VMware, Hyper-V
  • Cloud Platforms: Azure Active Directory (Entra ID)
  • Wireless: Switches, Access Points, Routers

Certification

· Microsoft 365 Fundamentals: MS-900, October 2023

· Cisco Certified Network Associate (CCNA 201-300) - ongoing

References

References REFERENCES Provided upon request.

Timeline

Onsite Support Technician

Olympus Technology Services
03.2024 - 06.2024

IT Support/ Helpdesk

Extra Tech
03.2023 - 02.2024

Team Member

Woolworths
11.2021 - 02.2023

Queensland International Business Academy (QIBA)

Bachelor of Information Technology -

King's Own Institute

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Sushil Badal