Sushila Bhattarai
Melbourne
Summary
Dynamic customer service professional with a proven track record at Seven Eleven, excelling in conflict resolution and customer satisfaction. Skilled in managing high-stress situations and implementing innovative solutions, I leverage my knowledge of microservices architecture to enhance service delivery and foster loyalty. Committed to achieving organizational goals through exceptional service.
Overview
1
1
year of professional experience
Work History
Costumer Services
Seven Eleven
06.2024 - 07.2025
- Delivered excellent customer services, promptly addressing concerns and questions.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Provided customized customer services, tracking customer experience management fulfillment.
- Greeted over 0493657366 customers per shift to explain available wash services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Customer Service Representative
Broadway Pizza, Dandenong
Melbourne, Victoria
02.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and thecompany alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Skills
- Customer services
- Customer services and information
- Legal services
- Knowledge of microservices architecture
Timeline
Costumer Services
Seven Eleven
06.2024 - 07.2025
Customer Service Representative
Broadway Pizza, Dandenong
02.2024 - 05.2025
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