SUSHILA KARKI
Maylands
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Well-qualified Counsellor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Glad Group
11.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues, ensuring prompt resolution and maintaining customer satisfaction.
- Trained and mentored junior staff on best practices in customer service protocols.
- Optimized workflow processes to enhance service delivery efficiency and accuracy.
Customer Service Assistant
SUBWAY®Restaurants
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Volunteer
MYVISTA AGED CARE ,
08.2024 - 10.2025
- Assisted in coordinating social activities for residents, enhancing community engagement and interaction.
- Provided companionship to residents, fostering emotional support and improving quality of life.
- Collaborated with staff to ensure compliance with health and safety regulations during daily operations.
- Supported nursing staff by assisting with basic care tasks, ensuring comfort and dignity for residents.
Volunteer
CAHOOTS
08.2023 - 09.2025
- Organized recreational programs tailored to residents' interests, promoting physical and mental well-being.
- Trained new volunteers on best practices for resident care and support protocols, improving team efficiency.
Volunteer
Good Sammy
11.2024 - 01.2025
- Documented volunteer hours and activities accurately, contributing to program evaluation and improvement efforts.
- Maintained clean, neat, and operational facilities to serve program needs.
Volunteer
ALINEA AGED CARE
01.2024 - 03.2024
- Assisted with special events and programs.
- Monitored resident feedback on activities, implementing adjustments to enhance satisfaction levels.
Education
DIPLOMA OF COMMUNITY SERVICE - COMMUNITY SERVICE
Stanley College
WEST PERTH WA02-2025
Skills
- Product Promotion
- Account Management
- Customer Consultation
- Documentation and Reporting
- Data entry
- Customer focus
- Complaint handling
- Customer support
Timeline
Customer Service Officer
Glad Group
11.2024 - Current
Volunteer
Good Sammy
11.2024 - 01.2025
Volunteer
MYVISTA AGED CARE ,
08.2024 - 10.2025
Volunteer
ALINEA AGED CARE
01.2024 - 03.2024
Volunteer
CAHOOTS
08.2023 - 09.2025
Customer Service Assistant
SUBWAY®Restaurants
02.2023 - Current
DIPLOMA OF COMMUNITY SERVICE - COMMUNITY SERVICE
Stanley College
references
- Ervin Gajurel, Manager, Study Made Easy Migration Department , 0424678367, ervingajurel3991@outlook.com.au
- Srijana Karki, Store Manager, Subway Carramar, WA, 0450305505, sreezana.khadka1@gmail.com
Education
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