SUSHILKUMAR SHAH
Rooty Hill,NSW
Overview
12
12
years of professional experience
Work History
O P E R A T I O N S M A N A G E R F O O D & B E V E R A G E
The Star Casino - Sydney
Sydney
07.2023 - 06.2024
- Expertly managed high-profile bars, luxury lounges, and upscale dining experiences
- Directed a dynamic team of 145 staff members, including 6 key direct reports
- Successfully met and exceeded annual revenue goals
- Developed and enforced Standard Operating Procedures (SOPs) and Service Operating Standards (SOS) to ensure efficient operations
- Partnered with Marketing to launch creative and effective promotional campaigns
- Delivered comprehensive financial reports and analyses to the General Manager
- Fostered staff professional development through targeted training programs
- Vigilantly maintained adherence to safety and alcohol service regulations.
O P E R A T I O N S M A N A G E R - F O O D & B E V E R A G E
Western Sydney University, Compass Group Pty Ltd
Sydney
12.2019 - 07.2023
- Spearheaded multi-outlet operations with a focus on maximizing efficiency and performance
- Employed proactive leadership to ensure smooth and continuous operations across venues
- Mastered cost reduction techniques and streamlined stock management processes
- Developed and delivered accurate financial and budget reports on a monthly basis
- Directed recruitment, training, and professional growth strategies to build a high-performing team
- Surpassed customer service objectives, regularly exceeding guest satisfaction benchmarks
- Fostered enduring client partnerships, contributing to sustained revenue growth
- Innovated menu creation by incorporating seasonal trends and locally-sourced produce.
U N I T M A N A G E R
Burgmann College ANU Campus ACT
ACT
01.2019 - 03.2019
- Enhanced client contentment by delivering exceptional stakeholder service
- Managed site operations with precision and efficiency
- Implemented accurate staff scheduling and payroll administration
- Designed appealing menus and effectively controlled food costs
- Organized and executed impeccable functions and events.
E V E N T S O P E R A T I O N S M A N A G E R
St Ignatius Riverview College, Compass Group Pty Ltd
Sydney
10.2016 - 12.2019
- Led the orchestration of event services and logistics for a spectrum of gatherings, including intimate parties and grand festivities
- Managed end-to-end coordination for flawless event execution, ensuring a smooth transition from planning to realization
- Delivered detailed briefings to synchronize front and back-of-house teams, guaranteeing cohesive operations
- Built and maintained strong client relationships, delivering outstanding service and exceeding expectations
- Optimized staff allocation and controlled labor expenses to achieve efficient staffing for events
- Upheld and promoted strict adherence to safety protocols, serving as the committed safety champion.
2 I C C A T E R I N G M A N G E R
Ravenswood Girls College, Compass Group Pty Ltd
Sydney
02.2012 - 10.2016
- Drove high guest satisfaction as the 2IC Catering Manager, leading food and beverage service with expertise
- Spearheaded customer service excellence by proficiently managing orders, cash handling, and POS operations
- Masterminded seamless event execution and operational flow, ensuring top-tier catering experiences
- Implemented and maintained strict safety standards, diligently documenting audits for full compliance
- Tailored catering operations to align with Flexi School demands, overseeing online and canteen order systems adeptly
- Vigilantly monitored and regulated inventory, maintaining an immaculate and secure workspace for peak efficiency.
Timeline
O P E R A T I O N S M A N A G E R F O O D & B E V E R A G E
The Star Casino - Sydney
07.2023 - 06.2024
O P E R A T I O N S M A N A G E R - F O O D & B E V E R A G E
Western Sydney University, Compass Group Pty Ltd
12.2019 - 07.2023
U N I T M A N A G E R
Burgmann College ANU Campus ACT
01.2019 - 03.2019
E V E N T S O P E R A T I O N S M A N A G E R
St Ignatius Riverview College, Compass Group Pty Ltd
10.2016 - 12.2019
2 I C C A T E R I N G M A N G E R
Ravenswood Girls College, Compass Group Pty Ltd
02.2012 - 10.2016