Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Sushma Yerra

Kooringal,Australia

Summary

Self-motivated tech nerd with a strong troubleshooting capabilities and customer-oriented attitude. Sound knowledge in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

11
11
years of professional experience

Work History

Customer Service Assistant

Bunnings
04.2022 - Current
  • Greeting customers
  • Billing and processing payments
  • Assisting customers and answering queries face to and over the phone
  • Assisted customers with product selection, providing detailed information on features and benefits.

Merchandiser

Nestle Australia Ltd
01.2022 - Current
  • Handles store’s inventory levels
  • Building product displays
  • Clearing any unwanted products from displays and monitoring the sales performance of the products
  • Supporting Territory Sales Manager.

Assistant Manager, Customer Service

ICICI Bank Ltd
05.2013 - 10.2016
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Reduced wait times for customers through efficient task delegation and resource allocation.

Education

Certificate III - Information Technology- Network, Support And Cyber

TAFE
Wagga Wagga, NSW

Bachelor of Technology - Computer Science And Engineering

JNTU
Hyderabad, India

Master of Technology - Parallel And Distributed Systems

Osmania University
Hyderabad, India

Skills

  • Programming Languages- Python, C
  • Knowledge of MS Desktop Operating System maintenance
  • MS Server Management( Active Directory)
  • Networking principles and protocols( LAN/ WAN)
  • Knowledge of Helpdesk Ticket Management
  • Troubleshooting skills
  • Office 365
  • Excellent Customer Service skills

Availability

6 days a week and flexible with work hours.

References

References available on request

Timeline

Customer Service Assistant

Bunnings
04.2022 - Current

Merchandiser

Nestle Australia Ltd
01.2022 - Current

Assistant Manager, Customer Service

ICICI Bank Ltd
05.2013 - 10.2016

Certificate III - Information Technology- Network, Support And Cyber

TAFE

Bachelor of Technology - Computer Science And Engineering

JNTU

Master of Technology - Parallel And Distributed Systems

Osmania University
Sushma Yerra