Sushmita Adhikari
Sydney,NSW
Summary
Organized and skilled candidate successful at managing multiple priorities with a positive attitude. Experience in working with multiple luxury brands exceeding KPIS. A skill set of performing beauty services e.g brows and lashes. A personal value of mine is to provide excellent service, having the customer's best interest at heart.
Overview
5
5
years of professional experience
Work History
Brow and Lash Artist
Simply Brows And Lashes
12.2022 - Current
- Services: Brow waxing/threading (Full face), Brow Lamination, Hybrid/Henna/Normal tint, Lash lift/Lash tint.
- Consulted with clients to understand desired look and discuss available brow options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for brow and lash maintenance
- Educated clients on how to give proper care, post brow lamination
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Built rapport and understood customer needs in terms of preferred brow shape, and offered recommendation best suited to the clients needs.
Brand Promoter
Jo Traikos
08.2022 - Current
- Increased brand awareness through product demonstrations, sales, and brand promotion. The brands that I have worked are; Dior, Jo Malone, Tom Ford, YSL, Armani.
- Conducted consumer sales report.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Consistently reaching Sales KPI and often exceed the expected target.
- Able to build rapport with customer with the intention of promoting the brand.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Maintained knowledge of current promotions and product features.
- Engaged customers to communicate key product features.
Fast Food Team Member
Oporto
05.2022 - 07.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Processed orders on POS system and accepted cash and charge payments.
Small Business Owner
Self-Employed
01.2019 - 05.2021
- Promoted business via social media to generate leads and maximize brand identity. Instagram: eumoiriety
- Target Audience- Gender neutral fashion, affordable and trendy handmade accessories.
- Advertised products and services online, social media and through giveaways to target ideal consumers. Reaching out to influencers via social media.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Education
Aged Care - Medical Assisting
Australian Institute of Business And Technology
Blacktown07.2024
Skills
- Customer Service Experience
- Brow And Lash Styling
- Luxury Brand Promoter
- Build Customer Relationships
- Social Media Marketing
- Consultation for Customer Preference
Timeline
Brow and Lash Artist
Simply Brows And Lashes
12.2022 - Current
Brand Promoter
Jo Traikos
08.2022 - Current
Fast Food Team Member
Oporto
05.2022 - 07.2022
Small Business Owner
Self-Employed
01.2019 - 05.2021
Aged Care - Medical Assisting
Australian Institute of Business And Technology
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