Hi, I’m
Sushmita Borkakati
Modbury,SA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
years of professional experience
Work History
Self-EmployedAdelaide, SA
Private Math Tutor
02.2015 - Current
Job overview
- Designed individual math tutoring program for 50 students with comprehensive lesson plans, exams and final projects to showcase grasp of material.
- Created special handouts, study guides and assessments to evaluate and boost student knowledge.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Supported teacher instruction by discussing concepts and creating custom practice questions.
- Spearheaded group tutoring sessions to help students struggling in similar areas.
- Created study guides and plans for students exams based on self-designed practice tests and school curricula.
Direct Skylight SuppliesAdelaide, SA
Administrative Assistant
07.2019 - 10.2020
Job overview
- Created PowerPoint presentations for business development purposes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Women in STEM, UniSAAdelaide, SA
Volunteer
11.2018 - 07.2019
Job overview
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
STEMSELAdelaide, SA
Casual Technical Assistant
03.2016 - 03.2017
Job overview
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Configured hardware, devices and software to set up work stations for employees.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
University Of South AustraliaAdelaide
Bachelor of Engineering from Electrical And Electronics
10.2019
Skills
- Spreadsheet management
- Process optimization
- Program Files Maintenance
- Organizing Mail
- Correspondence Handling
- Advanced MS Office Suite Knowledge
- Records management
- Writing reports
Referee
Jaikirat Singh Sandhu
Team Leader, Telstra, Adelaide
0431 743 723
Robert Walker
Direct Skylight Supplies, Pooraka
0418 815 777
Timeline
Administrative Assistant
Direct Skylight Supplies
07.2019 - 10.2020
Volunteer
Women in STEM, UniSA
11.2018 - 07.2019
Casual Technical Assistant
STEMSEL
03.2016 - 03.2017
Private Math Tutor
Self-Employed
02.2015 - Current
University Of South Australia
Bachelor of Engineering from Electrical And Electronics
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