Sushmita Mishra
Senior Executive - Customer Experience
Summary
To contribute meaningfully to a progressive organization by leveraging my skills and qualifications, while continuously expanding my expertise in a growth-oriented and collaborative environment.
Overview
10
10
years of professional experience
2028
2028
years of post-secondary education
3
3
Languages
Work History
Senior Executive - Customer Experience
Microchem Siliker Pvt Ltd
08.2020 - Current
- Build sustainable relationships and trust with customers through open, interactive communication.
- Co-ordinating with Team Leader and Clients for received sample.
- Working on Sample Registration as per client requirement.
- Working closely with Lab Team and ensuring sample testing is done timely.
- Co-ordination with Non-Analytical Team for Invoicing and Payments.
- Ensuring Testings are done correctly and efficiently as per client requirements.
- Ensuring Sample Test results are delivered to client timely and efficiently.
- Training New Joiners in Sample Registration format and client management.
- Coordination with lab operations & Sales team to ensure complete customer satisfaction.
- Handling customer queries & complaints, providing appropriate practical solutions OR alternatives within the time limits.
- Provide accurate, valid, and complete information to the Customers as applicable for smooth process.
- Keep records of customer interactions, filing records & documents related to customer queries.
- Follow communication procedures, guidelines & policies.
- Software Handled: LIMS
- Professional Achievements: Awarded Star of the Month 3 times in year 2023 for outstanding performance in customer co-ordination and client management.
Sr. Executive Microbiologist
Cipla Ltd
12.2017 - 05.2018
- Preparation and sterilization of media, garments, and accessories.
- GPT of prepared media.
- Water analysis for potable water.
- Culture handling.
- Calibration of instruments and equipment's.
- Analysis, documentation, results, and report preparation.
- Prompt reporting of abnormal observations of OOS, OOT, laboratory errors, instrument malfunctioning etc. or obvious error occurred during preparation.
- Software Handled: LIMS, QCMS, Newtronics ICDAS and Thema4.
Jr. Officer Microbiologist
Sharon Bio Medicine Ltd
01.2016 - 11.2017
- Microbial Limit test, Maintenance of Cultures, Temperature control, Media Preparation/GPT, Environmental Monitoring, Stability Product Testing, Water Analysis, Calibration, Autoclave Operation, Documentation.
- Managed projects for successful completion, ensuring tasks were completed on time.
QC Chemist
AKASH PUROCHEM
07.2015 - 12.2015
- Sampling and testing of raw materials, intermediates and finished products using instrumental techniques (UV).
- Prepare reagents, samples, and standards according to procedures.
- Preparing Quality reports, including analytical reports for raw materials and finished products, Certificates of Analysis (COA) for finished products.
- Supporting all QC activities.
- Ensuring that procedures are carried out carefully and accurately to eliminate errors.
- Ensuring good relations and communications with all members of the team.
Education
M.Sc. - Microbiology
University of Mumbai
B.Sc. - Microbiology
University of Mumbai
Diploma Course - Biotechnology
University of Mumbai
01-2015
Certificate Course - Biotechnology
University of Mumbai
01-2015
H.S.C.
04.2001 -
S.S.C.
03-2008
Skills
MS office
Problem-solving
Customer service
Corporate communications
Mail handling
Cross-functional team coordination
Customer relationship management
Accomplishments
- Gold Medalist at Mumbai University in AVISHKAR Research convention (2014-2015).
- Secured 1st rank in M.Sc. Microbiology Part 2 (2015).
- Secured 1st rank in M.Sc. Microbiology Part 1 (2014).
- Secured 3rd rank in T. Y B.Sc. Microbiology (2013).
Personal Information
- Date of Birth: 07/10/1992
- Nationality: Indian
- Marital Status: Married
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Executive - Customer Experience
Microchem Siliker Pvt Ltd
08.2020 - Current
Sr. Executive Microbiologist
Cipla Ltd
12.2017 - 05.2018
Jr. Officer Microbiologist
Sharon Bio Medicine Ltd
01.2016 - 11.2017
QC Chemist
AKASH PUROCHEM
07.2015 - 12.2015
H.S.C.
04.2001 -
M.Sc. - Microbiology
University of Mumbai
B.Sc. - Microbiology
University of Mumbai
Diploma Course - Biotechnology
University of Mumbai
Certificate Course - Biotechnology
University of Mumbai
S.S.C.
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