Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sushmita Negi

Mango Hill

Summary

Dedicated banking professional with extensive experience in customer service and banking operations. Skilled in delivering exceptional customer experiences, resolving inquiries, and assisting with account management. My strong communication abilities and attention to detail enable me to simplify financial processes, enhancing customer satisfaction and loyalty.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Manager, Customer Service

Indian bank
Kanpur
07.2023 - 07.2025
  • Provided excellent customer service, efficiently resolving banking inquiries via telephone.
  • Assisted customers with account management, including deposits, withdrawals, and KYC compliance.
  • Supported loan processing by verifying documents, assessing applications, and ensuring compliance.

Assistant Manager of Sales

Bank of India
Guwahati
10.2022 - 05.2023
  • Generated leads by promoting loan products and building relationships with key stakeholders.
  • Guided clients through loan applications and compliance requirements, ensuring a smooth process.
  • Collaborated with internal teams to follow up on leads and process applications efficiently.

Sales and Marketing Executive

Tommy hilfiger
Chandigarh
12.2018 - 08.2022
  • Delivered exceptional customer service, assisting with product selection and resolving queries.
  • Managed cash transactions and daily reconciliation with accuracy.
  • Built strong customer relationships to encourage repeat business and loyalty.

Education

MBA - Marketing And Finance

Chandigarh University
Chandigarh , Punjab
07.2017 - 05.2019

Bachelor of Science - Mathematics

Panjab University
Chandigarh , Punjab
07.2013 - 12.2016

Skills

  • Customer service
  • Problem solving
  • Compliance adherence
  • Account management
  • Document verification
  • Communication skills

Languages

Hindi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Assistant Manager, Customer Service

Indian bank
07.2023 - 07.2025

Assistant Manager of Sales

Bank of India
10.2022 - 05.2023

Sales and Marketing Executive

Tommy hilfiger
12.2018 - 08.2022

MBA - Marketing And Finance

Chandigarh University
07.2017 - 05.2019

Bachelor of Science - Mathematics

Panjab University
07.2013 - 12.2016
Sushmita Negi