Sushmita Pokhrel

• Assisted residents with daily living tasks under supervision, including mobility support, personal care, and mealtime assistance.
• Maintained a safe, clean, and dignified environment while following infection-control procedures.
• Practised compassionate communication, person-centred care, and respectful support for residents of varying needs.
• Applied safe manual-handling techniques such as using hoists, slide sheets, wheelchairs, and walking aids.
• Completed bed-making, room tidying, and infection-control cleaning tasks.
• Observed changes in behavior or physical condition that
  may require medical attention and reported them promptly
  to supervisor.
• Contributed to a calm, respectful, and person-centred environment.
• Provided companionship for elderly clients by engaging in
  conversation and participating in recreational activities.

Motivated and caring hospitality professional with a solid background in hotel operations, guest services, housekeeping, and front-line support. Experienced in assisting individuals with varying needs, providing respectful communication, emotional support, and high-quality service. Skilled in maintaining hygienic environments, following safety procedures, handling confidential information, and managing multiple tasks with professionalism.Maintained high levels of cleanliness, hygiene, and infection-control standards throughout rooms and common area. Coordinated housekeeping and maintenance services to ensure safe, well-organised, and hazard-free environments.Managed complaints calmly and respectfully, using de-escalation and conflict-resolution techniques.