Sushmitha Guduru
Summary
A Professional with a Master of Science degree focused in Data Science from Deakin University. An experienced New Verticals Operations Specialist, Onboarding Specialist and Digital Marketing Consultant with an excellent work ethic, an ability to learn and adapt to a changing environment is looking for new job opportunities where knowledge and passion is nurtured for the benefit of the organization. I’m a continuous learner and have been successful in learning new technologies in a very short span of time.
Overview
9
9
years of professional experience
Work History
Global Live Operations Specialist
DoorDash
07.2024 - 08.2025
- Executed growth campaigns across Australia and New Zealand, driving a 15% increase in active driver-partners quarter-over-quarter.
- Partnered with Logistics teams to implement contingency plans for weather, holidays, and special events, sustaining a 98% on-time delivery rate under challenging conditions.
- Diagnosed cross-functional delivery issues and streamlined processes, reducing average delivery delays by 15%.
- Developed market and engagement reports that informed 3 new regional strategies, improving both retention and delivery efficiency.
- Designed and launched communication programs that increased driver-partner engagement by 20% while reducing campaign launch times by 25%.
- Collected feedback from merchants, dashers, and consumers to guide quality initiatives, contributing to a 12% rise in positive customer feedback.
New Verticals Operations Specialist
DoorDash
12.2021 - 12.2023
- Owned and optimized large-scale product catalogs, ensuring accurate images, descriptions, taxonomy, and operational checks, resulting in 99% catalog data accuracy and improved user experience.
- Developed operational strategies and quarterly/annual plans aligned with product capabilities, identifying opportunities to enhance offerings and improve delivery quality, contributing to a 10% increase in customer satisfaction scores.
- Advocated for internal and external solutions to unlock business volume, collaborating with Product, Operations, Finance, and Quality teams to launch new lines of business and streamline processes.
- Managed high-volume merchant data with precision, leveraging advanced Google Sheets and Excel formulas to transform, format, and integrate data into business systems, reducing processing errors by 20%.
- Maintained and updated merchant storefronts on the Live Online Store platform according to specifications, proactively addressing merchant requests to ensure seamless experiences.
- Streamlined cross-functional collaboration using Salesforce and JIRA to track requests, communicate progress, and coordinate with internal teams, improving response times by 30%.
- Enhanced operational efficiency by transferring and processing merchant data accurately and timely, supporting smooth onboarding and integration of products across multiple departments.
Merchant Onboarding Specialist
DoorDash
05.2021 - 12.2021
- Spearheaded the end-to-end merchant onboarding journey, removing blockers and resolving escalations in collaboration with Sales and Operations, which accelerated onboarding completion by 25% and cut early-stage churn by 18%.
- Championed merchant enablement by designing and leading virtual training sessions via Zoom and phone, equipping partners with platform best practices that drove a 15% lift in first-30-day order volume and a 20% improvement in satisfaction scores.
- Drove adoption and engagement by optimizing restaurant menus, delivering structured 30-day check-ins, and highlighting wins and growth opportunities, resulting in 25% higher partner engagement during the first three months.
- Streamlined Sales efficiency by building scalable administrative workflows and handling non-commercial communications, enabling Sales teams to redirect 30% more time to revenue-generating activities.
- Partnered cross-functionally with Growth, Sales, and Operations teams to design post-onboarding expansion strategies, securing an 8% increase in upsell adoption among merchants active for 30+ days.
- Built long-term retention strategies by identifying operational improvement opportunities and guiding implementation, strengthening merchant loyalty and driving consistent platform success.
Digital Marketing Consultant
Regalix
04.2018 - 02.2019
- Consulted and managed client accounts for Canadian delegates, building strong relationships and maintaining high client satisfaction through personalized support and strategic guidance.
- Generated and converted leads into clients by delivering targeted consultations, resulting in 90% increase in client acquisition.
- Developed tailored solutions aligned with client needs, advising on business optimization and implementing problem-solving strategies to re-energize underperforming operations.
- Created detailed action roadmaps and project plans, generating reports that informed budgeting, planning, and resource allocation for multiple client initiatives.
- Managed digital marketing campaigns using Google AdWords, enhancing client visibility and driving measurable improvements in engagement and conversion rates.
Customer Service Associate
Amazon
09.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving queries and concerns. Developed and actualized customer service initiatives to decrease wait times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
Education
MS - Data Science
Deakin University
03.2021
BSc - Software Engineering (Hons)
St Francis College for Women
06.2018
Skills
- Tableau
- Power BI
- SQL
- Experience in leadership
- Salesforce CRM
- JIRA
- Trello
- Google Sheets / Excel
- Mode
- Sigma
Timeline
Global Live Operations Specialist
DoorDash
07.2024 - 08.2025
New Verticals Operations Specialist
DoorDash
12.2021 - 12.2023
Merchant Onboarding Specialist
DoorDash
05.2021 - 12.2021
Digital Marketing Consultant
Regalix
04.2018 - 02.2019
Customer Service Associate
Amazon
09.2016 - 01.2018
BSc - Software Engineering (Hons)
St Francis College for Women
MS - Data Science
Deakin University
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