Sushovan Senapati
Sydney,NSW
Summary
Dynamic healthcare and customer service professional with a proven track record at North East Medical College. Excelled in diagnosing illnesses and leading teams, demonstrating exceptional teamwork and effective communication. Skilled in keeping electronic medical records and strategic planning, I significantly improved patient care and service satisfaction.
Overview
8
8
years of professional experience
Work History
Indoor Medical Officer
North East Medical College
Sylhet
04.2023 - 12.2024
- Assessed patient's medical history and symptoms to accurately diagnose illnesses.
- Discussed histories and current symptoms or complaints with every patient.
- Evaluated patient progress by reviewing vital signs and medical histories.
- Updated and maintained databases with current information.
- Directed and delegated workflow of nurses.
Customer Relationship Officer
Shwapno
Sylhet
07.2016 - 03.2020
- Led team meetings to discuss customer service achievements and challenges, promoting a culture of continuous improvement.
- Managed daily interactions with clients to ensure satisfaction and loyalty.
- Collaborated with sales and marketing teams to align customer service strategies with business goals.
Education
Bachelor of Science - Bachelor of Medicine And Surgery
North East Medical College
Sylhet05-2021
Higher Secondary School Certificate -
Jalalabad Cantonment Public School And College
Sylhet12-2014
Skills
- Teamwork
- Effective communication
- Customer service
- Team leadership
- Strategic planning
- Electronic medical records
- Time management
- Healthcare teamwork
Languages
Bangla
Native/ Bilingual
English
Professional
Timeline
Indoor Medical Officer
North East Medical College
04.2023 - 12.2024
Customer Relationship Officer
Shwapno
07.2016 - 03.2020
Bachelor of Science - Bachelor of Medicine And Surgery
North East Medical College
Higher Secondary School Certificate -
Jalalabad Cantonment Public School And College
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