Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sushravya Monappa

Sunshine

Summary

Dynamic customer service professional with a proven track record at BP, excelling in customer satisfaction and safety. Adept at active listening and critical thinking, I effectively resolve queries and enhance the customer experience. Skilled in data entry and inventory management, I maintain organized workspaces while ensuring timely service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BP
12.2024 - Current

Maintaining smooth operations and providing top-notch service at the gas station, With a focus on customer satisfaction and safety.

From greeting customers with a warm smile to handling cash transactions with excellent customer service skills

assisting customers with fueling their vehicles, monitoring fuel levels, and maintaining a clean and organized store area.

Responding to customer queries and complaints

Warehouse Team Member

Flipkart
01.2023 - 03.2024

Use RF scanners to accurately pick and pack items according to customer orders.

Prepare and process shipments, ensuring timely and accurate dispatch.

Label products correctly and sort items as required for storage or shipping

Assist with stock control, inventory counts, and replenishment

inspect for damage, and store products in designated areas.

Maintain a clean and organized workspace, dispose of packaging materials, and follow warehouse procedures.

Retail Sales Executive

Life Style Clothes
03.2022 - 12.2023

Greet customers, provide assistance, and offer styling advice based on their preferences.

Process transactions at the register, handle cash and card payments, and promote store offers.

Attach price tags, security tags, and promotional stickers to clothing items.

Unpack new deliveries, check stock levels, and replenish shelves and racks.

Unpack new deliveries, check stock levels, and replenish shelves and racks.

Guide customers with try-ons, manage fitting room queues, and ensure items are returned properly.

Keep the store clean and tidy, fold clothes, and organize stock areas.

Education

Master of Urban Design -

RMIT University
Melbourne, VIC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

BP
12.2024 - Current

Warehouse Team Member

Flipkart
01.2023 - 03.2024

Retail Sales Executive

Life Style Clothes
03.2022 - 12.2023

Master of Urban Design -

RMIT University
Sushravya Monappa