Susie Arthur
Woolooware,NSW
Summary
An innovative and experienced recruiter with 18 years of experience in diverse roles. Most recently, I have been employed as a Sales/Relationship Executive, working with Australia’s peak employer's advocacy group with a strong focus on HR/WHSE compliance across many different sectors. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
Work History
Business Solutions Manager (Membership & Commercial Services)
Australian Industry Group (Ai Group)
08.2018 - 07.2025
- Company Overview: Ai Group is Australia’s peak industry association, representing over 60,000 businesses. Ai Group offers members a voice at all levels of government through our policy, leadership and influence.
- Responsible for generating new members from existing sectors and emerging sectors new to Ai Group.
- Account managing all new members in the first year before introducing them to our ongoing Account Managers.
- Cross-selling of Ai Group’s services and price negotiation for subscriptions for new clients and renewals.
- Frequent client contacts with on-site meetings and networking both Ai Group and industry events, including high profile luncheons with high profile speakers.
- Keeping relationships open to doing business with Ai Group being fundamental to the role, however, with a strong focus on new membership business and selling commercial products and services.
- Presenting proposals and live website demonstrations to prospective and new clients.
- Maintaining Microsoft Dynamics (CRM).
- Ai Group is Australia’s peak industry association, representing over 60,000 businesses. Ai Group offers members a voice at all levels of government through our policy, leadership and influence.
- Developed sector specific proposals, which included high level policy intelligence relevant to the sector.
- Updating proposals - depending on the outcome of Ai Group submissions.
- Highly successful in securing new income from sectors such as Construction, Retail, Transport, Fast Food, and technology plus more.
- Successful in growing revenue from new sectors such as Social & Community Care, Aged Care, Waste, Renewables and Circular Economy.
- Achieved over target in both revenue and referrals year on year.
- Value of each successful membership ranging up to $55k-$100k.
- Contributed to partnerships including Standards Australia, federal government grants for example Office of the Federal Safety Commissioner (OFSC), and Defence grant awarded to Ai Group.
- Collaborations with existing members to educate their supply chain on changes in legislation in Work, Health & Safety, and Industrial Relations.
Business Solutions Executive – Corporate NSW
NSW Business Chamber
08.2014 - 07.2018
- Prospecting middle market and corporate businesses within Sydney.
- Conducting research of prospective companies through LinkedIn, company websites, and internet research.
- Attending NSW Business Chamber and relevant industry events for networking purposes.
- Engaging with C level and HR professionals within prospective companies including face to face meetings.
- Managing end-to-end solution-based sales opportunities.
- Engaging with specialist divisions within NSWBC to maximize prospect / member satisfaction, and close membership and commercial product sales opportunities.
- Achieved monthly, quarterly, and yearly KPI’s.
- Manage new members to hand over to a dedicated Account Manager.
Director
Recruiters Choice (Specialist Recruitment Agency)
07.2008 - 05.2014
- Managed the end-to-end recruitment of professionals at all levels within the recruitment industry.
- Serviced and maintained relationships with new and existing clients, particularly CEO’s, Managing Directors, Divisional Managers, Internal Recruiters and HR Managers.
- Planned and resourced current and upcoming staffing requirements for clients, focusing on long-term permanent staffing solutions.
- Advised clients on industry trends and best practice recruitment methodologies.
- Assisted clients in devising appropriate job descriptions to ensure the best fit candidates for their roles.
- Designed specific selection processes for different vacancies.
- Implemented marketing strategies to build brand awareness in a tight recruitment market.
- Sourced, screened, interviewed, selected appropriate candidates for client representation through several channels including candidate referrals, internal database, advertising, and LinkedIn.
- Conducted regular extensive reference checks.
- Maintained candidate and client contact throughout the recruitment process to ensure exceptional customer service.
- Trained staff in quality recruitment practices.
- Devised and conducted all internal staff inductions.
- Performance monitoring and probationary reviews.
- Responsible for all Director obligations.
Senior Consultant
Manpower Australia
08.2004 - 06.2008
- End-to-end recruitment.
- Multiple clients with fast-paced needs.
Account Manager
IPA Recruitment
08.2003 - 07.2004
- High volume and bulk recruitment for a major client.
- End-to-end recruitment.
- On-site visits, with regular meetings with management, to review staffing requirements.
- Responsible for up to 16 shift start times per day.
- Rostering according to working hours restrictions.
Account Manager
Acorn Recruitment
08.1998 - 06.2002
- On-site position with a major client.
- End-to-end, high-volume recruitment.
- Recruiting and ensuring that all positions are filled.
- Liaising daily with managers and supervisors for approximately 10 individual departments.
- Forecasting client needs.
- Attended daily business reviews with the client to understand their needs and align the daily numbers of temporary staff.
Skills
- Organisation and time management
- Active listening
- Consultative approach
- Decision-making
- Problem-solving
- Critical thinking
- Business acumen
- Attention to detail
- Technical aptitude
- Teamwork and collaboration
- Oral and written communication
Personal Information
Residency: Australian Permanent Resident
Timeline
Business Solutions Manager (Membership & Commercial Services)
Australian Industry Group (Ai Group)
08.2018 - 07.2025
Business Solutions Executive – Corporate NSW
NSW Business Chamber
08.2014 - 07.2018
Director
Recruiters Choice (Specialist Recruitment Agency)
07.2008 - 05.2014
Senior Consultant
Manpower Australia
08.2004 - 06.2008
Account Manager
IPA Recruitment
08.2003 - 07.2004
Account Manager
Acorn Recruitment
08.1998 - 06.2002
Similar Profiles
Nicolas NgNicolas Ng
Senior Vice President at United Overseas Bank (UOB), Group Wholesale Banking, Commercial Banking, Construction & Infrastructure (C&I) Industry GroupSenior Vice President at United Overseas Bank (UOB), Group Wholesale Banking, Commercial Banking, Construction & Infrastructure (C&I) Industry Group
Jude BenedictJude Benedict
Chief Operating Officer at Artificial Intelligence Group (Ai Group)Chief Operating Officer at Artificial Intelligence Group (Ai Group)
David William BrownDavid William Brown
National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)
Claire FrameClaire Frame
Tutor at Kip Mcgrath Education CenterTutor at Kip Mcgrath Education Center
IBON GONZALEZ URIGOITIAIBON GONZALEZ URIGOITIA
General Hand/ Assembly Worker at C&A brushwareGeneral Hand/ Assembly Worker at C&A brushware