Susie Arthur
Woolooware,NSW
Summary
An innovative and experienced recruiter with 18 years of experience in diverse roles. Most recently, I have been employed as a Sales/Relationship Executive, working with Australia’s peak employer's advocacy group with a strong focus on HR/WHSE compliance across many different sectors. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
Work History
Business Solutions Manager (Membership & Commercial Services)
Australian Industry Group (Ai Group)
08.2018 - 07.2025
- Company Overview: Ai Group is Australia’s peak industry association, representing over 60,000 businesses. Ai Group offers members a voice at all levels of government through our policy, leadership and influence.
- Responsible for generating new members from existing sectors and emerging sectors new to Ai Group.
- Account managing all new members in the first year before introducing them to our ongoing Account Managers.
- Cross-selling of Ai Group’s services and price negotiation for subscriptions for new clients and renewals.
- Frequent client contacts with on-site meetings and networking both Ai Group and industry events, including high profile luncheons with high profile speakers.
- Keeping relationships open to doing business with Ai Group being fundamental to the role, however, with a strong focus on new membership business and selling commercial products and services.
- Presenting proposals and live website demonstrations to prospective and new clients.
- Maintaining Microsoft Dynamics (CRM).
- Ai Group is Australia’s peak industry association, representing over 60,000 businesses. Ai Group offers members a voice at all levels of government through our policy, leadership and influence.
- Developed sector specific proposals, which included high level policy intelligence relevant to the sector.
- Updating proposals - depending on the outcome of Ai Group submissions.
- Highly successful in securing new income from sectors such as Construction, Retail, Transport, Fast Food, and technology plus more.
- Successful in growing revenue from new sectors such as Social & Community Care, Aged Care, Waste, Renewables and Circular Economy.
- Achieved over target in both revenue and referrals year on year.
- Value of each successful membership ranging up to $55k-$100k.
- Contributed to partnerships including Standards Australia, federal government grants for example Office of the Federal Safety Commissioner (OFSC), and Defence grant awarded to Ai Group.
- Collaborations with existing members to educate their supply chain on changes in legislation in Work, Health & Safety, and Industrial Relations.
Business Solutions Executive – Corporate NSW
NSW Business Chamber
08.2014 - 07.2018
- Prospecting middle market and corporate businesses within Sydney.
- Conducting research of prospective companies through LinkedIn, company websites, and internet research.
- Attending NSW Business Chamber and relevant industry events for networking purposes.
- Engaging with C level and HR professionals within prospective companies including face to face meetings.
- Managing end-to-end solution-based sales opportunities.
- Engaging with specialist divisions within NSWBC to maximize prospect / member satisfaction, and close membership and commercial product sales opportunities.
- Achieved monthly, quarterly, and yearly KPI’s.
- Manage new members to hand over to a dedicated Account Manager.
Director
Recruiters Choice (Specialist Recruitment Agency)
07.2008 - 05.2014
- Managed the end-to-end recruitment of professionals at all levels within the recruitment industry.
- Serviced and maintained relationships with new and existing clients, particularly CEO’s, Managing Directors, Divisional Managers, Internal Recruiters and HR Managers.
- Planned and resourced current and upcoming staffing requirements for clients, focusing on long-term permanent staffing solutions.
- Advised clients on industry trends and best practice recruitment methodologies.
- Assisted clients in devising appropriate job descriptions to ensure the best fit candidates for their roles.
- Designed specific selection processes for different vacancies.
- Implemented marketing strategies to build brand awareness in a tight recruitment market.
- Sourced, screened, interviewed, selected appropriate candidates for client representation through several channels including candidate referrals, internal database, advertising, and LinkedIn.
- Conducted regular extensive reference checks.
- Maintained candidate and client contact throughout the recruitment process to ensure exceptional customer service.
- Trained staff in quality recruitment practices.
- Devised and conducted all internal staff inductions.
- Performance monitoring and probationary reviews.
- Responsible for all Director obligations.
Senior Consultant
Manpower Australia
08.2004 - 06.2008
- End-to-end recruitment.
- Multiple clients with fast-paced needs.
Account Manager
IPA Recruitment
08.2003 - 07.2004
- High volume and bulk recruitment for a major client.
- End-to-end recruitment.
- On-site visits, with regular meetings with management, to review staffing requirements.
- Responsible for up to 16 shift start times per day.
- Rostering according to working hours restrictions.
Account Manager
Acorn Recruitment
08.1998 - 06.2002
- On-site position with a major client.
- End-to-end, high-volume recruitment.
- Recruiting and ensuring that all positions are filled.
- Liaising daily with managers and supervisors for approximately 10 individual departments.
- Forecasting client needs.
- Attended daily business reviews with the client to understand their needs and align the daily numbers of temporary staff.
Skills
- Organisation and time management
- Active listening
- Consultative approach
- Decision-making
- Problem-solving
- Critical thinking
- Business acumen
- Attention to detail
- Technical aptitude
- Teamwork and collaboration
- Oral and written communication
Personal Information
Residency: Australian Permanent Resident
Timeline
Business Solutions Manager (Membership & Commercial Services)
Australian Industry Group (Ai Group)
08.2018 - 07.2025
Business Solutions Executive – Corporate NSW
NSW Business Chamber
08.2014 - 07.2018
Director
Recruiters Choice (Specialist Recruitment Agency)
07.2008 - 05.2014
Senior Consultant
Manpower Australia
08.2004 - 06.2008
Account Manager
IPA Recruitment
08.2003 - 07.2004
Account Manager
Acorn Recruitment
08.1998 - 06.2002