Summary
Overview
Work History
Skills
Websites
Personal Information
Timeline
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Susie Arthur

Woolooware,NSW

Summary

An innovative and experienced recruiter with 18 years of experience in diverse roles. Most recently, I have been employed as a Sales/Relationship Executive, working with Australia’s peak employer's advocacy group with a strong focus on HR/WHSE compliance across many different sectors. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

27
27
years of professional experience

Work History

Business Solutions Manager (Membership & Commercial Services)

Australian Industry Group (Ai Group)
08.2018 - 07.2025
  • Company Overview: Ai Group is Australia’s peak industry association, representing over 60,000 businesses. Ai Group offers members a voice at all levels of government through our policy, leadership and influence.
  • Responsible for generating new members from existing sectors and emerging sectors new to Ai Group.
  • Account managing all new members in the first year before introducing them to our ongoing Account Managers.
  • Cross-selling of Ai Group’s services and price negotiation for subscriptions for new clients and renewals.
  • Frequent client contacts with on-site meetings and networking both Ai Group and industry events, including high profile luncheons with high profile speakers.
  • Keeping relationships open to doing business with Ai Group being fundamental to the role, however, with a strong focus on new membership business and selling commercial products and services.
  • Presenting proposals and live website demonstrations to prospective and new clients.
  • Maintaining Microsoft Dynamics (CRM).
  • Ai Group is Australia’s peak industry association, representing over 60,000 businesses. Ai Group offers members a voice at all levels of government through our policy, leadership and influence.
  • Developed sector specific proposals, which included high level policy intelligence relevant to the sector.
  • Updating proposals - depending on the outcome of Ai Group submissions.
  • Highly successful in securing new income from sectors such as Construction, Retail, Transport, Fast Food, and technology plus more.
  • Successful in growing revenue from new sectors such as Social & Community Care, Aged Care, Waste, Renewables and Circular Economy.
  • Achieved over target in both revenue and referrals year on year.
  • Value of each successful membership ranging up to $55k-$100k.
  • Contributed to partnerships including Standards Australia, federal government grants for example Office of the Federal Safety Commissioner (OFSC), and Defence grant awarded to Ai Group.
  • Collaborations with existing members to educate their supply chain on changes in legislation in Work, Health & Safety, and Industrial Relations.

Business Solutions Executive – Corporate NSW

NSW Business Chamber
08.2014 - 07.2018
  • Prospecting middle market and corporate businesses within Sydney.
  • Conducting research of prospective companies through LinkedIn, company websites, and internet research.
  • Attending NSW Business Chamber and relevant industry events for networking purposes.
  • Engaging with C level and HR professionals within prospective companies including face to face meetings.
  • Managing end-to-end solution-based sales opportunities.
  • Engaging with specialist divisions within NSWBC to maximize prospect / member satisfaction, and close membership and commercial product sales opportunities.
  • Achieved monthly, quarterly, and yearly KPI’s.
  • Manage new members to hand over to a dedicated Account Manager.

Director

Recruiters Choice (Specialist Recruitment Agency)
07.2008 - 05.2014
  • Managed the end-to-end recruitment of professionals at all levels within the recruitment industry.
  • Serviced and maintained relationships with new and existing clients, particularly CEO’s, Managing Directors, Divisional Managers, Internal Recruiters and HR Managers.
  • Planned and resourced current and upcoming staffing requirements for clients, focusing on long-term permanent staffing solutions.
  • Advised clients on industry trends and best practice recruitment methodologies.
  • Assisted clients in devising appropriate job descriptions to ensure the best fit candidates for their roles.
  • Designed specific selection processes for different vacancies.
  • Implemented marketing strategies to build brand awareness in a tight recruitment market.
  • Sourced, screened, interviewed, selected appropriate candidates for client representation through several channels including candidate referrals, internal database, advertising, and LinkedIn.
  • Conducted regular extensive reference checks.
  • Maintained candidate and client contact throughout the recruitment process to ensure exceptional customer service.
  • Trained staff in quality recruitment practices.
  • Devised and conducted all internal staff inductions.
  • Performance monitoring and probationary reviews.
  • Responsible for all Director obligations.

Senior Consultant

Manpower Australia
08.2004 - 06.2008
  • End-to-end recruitment.
  • Multiple clients with fast-paced needs.

Account Manager

IPA Recruitment
08.2003 - 07.2004
  • High volume and bulk recruitment for a major client.
  • End-to-end recruitment.
  • On-site visits, with regular meetings with management, to review staffing requirements.
  • Responsible for up to 16 shift start times per day.
  • Rostering according to working hours restrictions.

Account Manager

Acorn Recruitment
08.1998 - 06.2002
  • On-site position with a major client.
  • End-to-end, high-volume recruitment.
  • Recruiting and ensuring that all positions are filled.
  • Liaising daily with managers and supervisors for approximately 10 individual departments.
  • Forecasting client needs.
  • Attended daily business reviews with the client to understand their needs and align the daily numbers of temporary staff.

Skills

  • Organisation and time management
  • Active listening
  • Consultative approach
  • Decision-making
  • Problem-solving
  • Critical thinking
  • Business acumen
  • Attention to detail
  • Technical aptitude
  • Teamwork and collaboration
  • Oral and written communication

Websites

Personal Information

Residency: Australian Permanent Resident

Timeline

Business Solutions Manager (Membership & Commercial Services)

Australian Industry Group (Ai Group)
08.2018 - 07.2025

Business Solutions Executive – Corporate NSW

NSW Business Chamber
08.2014 - 07.2018

Director

Recruiters Choice (Specialist Recruitment Agency)
07.2008 - 05.2014

Senior Consultant

Manpower Australia
08.2004 - 06.2008

Account Manager

IPA Recruitment
08.2003 - 07.2004

Account Manager

Acorn Recruitment
08.1998 - 06.2002

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Susie Arthur