Susie Grover

Company Overview: Saverglass are a Global Company based in France who produce premium glass for the Wine and Spirit Industry

• Work with customers throughout Australia in the Wine and Spirit Industry to meet their requirements for premium bottles.
• With a large portfolio of glass to choose from assist in finding the right design to suit a customer's needs
• Liaise with Logistics teams in France and Australia to ensure timely delivery of glass to meet bottling requirements
• Work closely with Sales Managers and customers on monthly forecasting requirements to maintain stock levels in warehouse without being overstocked
• Weekly meetings within the team to assess sales and deliveries in a timely manner
• Assist with decorated and signature bottle productions if required by customers
• Prompt and efficient response to all customer enquiries via email or phone
• Despatch sample bottles as required to customers
• Daily processing of orders online for efficient delivery of customer’s glass requirements
• Update customers of delays to deliveries caused by shipping from France and find solutions if these delays may affect bottling dates
• Quoting as required
• Meeting with new customers to discuss their bottle requirements and making their dream a reality with a quality product and excellent customer service

Company Overview: Paxton Wines are a family owned wine company established in 1979 by David Paxton. They are leaders in both organic and biodynamic viticulture and winemaking.

• Manage “Paxton Social” wine club and liaise with members by email and phone to build solid relationships
• Prepare newsletters (EDM’s) for wine club members and online database to keep them up to date with wine specials and Paxton events
• Prepare monthly reports on wine club for board meetings
• Work closely with Cellar Door manager to promote events and assist with merchandise and marketing
• Work with Cellar Door team on all aspects of wine club promotion, new member sign ups and provide ongoing training as required
• Organise online sales events and promotions such as Black Friday, Christmas sales and other special events throughout the year
• Organise events and functions primarily for wine club members and promote events online, using EDM’s and social media
• Assist in Cellar Door as required
• Work closely with Sales and Marketing manager to promote the company both domestically and internationally
• Complete tender forms and applications for overseas distributors as well as locally ie.Dan Murphy’s, BWS
• Update all tasting notes as vintages change as well as new bottle shots
• Keep website up to date with all new events, product changes, awards and reviews
• Wine show entries and results
• Despatch samples of wine as required to distributors, wine writers, shows and new business opportunities both domestic and overseas
• Organise trade visits both incoming and outgoing for National and Overseas Distributors

Company Overview: Multi-color is one of the Asia Pacific regions largest providers of premium labels to the Wine & Spirits, Consumer and Healthcare Industries.

• Liaise with customers and Sales Reps to ensure superior levels of communication and service
• Co-ordinate and markup artwork changes for customers and ensure timely return of proofs for approval and correct filing of approved artwork
• Raise Sales Orders and enter all information into Label Trax for job planning
• Negotiate delivery dates with Scheduling department and the customer to meet customer bottling commitments
• Liaise with despatch and ensure all delivery instructions are clearly marked
• Provide follow up service to customers to make sure they are completely satisfied with their labels
• Multitask and prioritise in busy times when in peak production period
• Contribute to weekly staff meetings and to an environment engaged in continuous improvement

Company Overview: Trentham Estate is a small family owned winery which has been operating for over 31 years.

• Answering correspondence as required for the Managing Director, either via email or written letter
• Act as liaison person between MD and the cellar door staff, growers, distributors and customers
• Assist MD on a daily basis with the general running of the winery and cellar door
• Process monthly reports for Distributors and Export Manager
• Assist with payroll as required
• Process distributor and export orders efficiently to build on customer relationships
• Work with Marketing Manager to organise winery promotional/marketing material
• Assist with label designs for new wine ranges including caps and cartons
• Liaise with bottling company for bottling schedules as well as dry goods
• Weekly ordering of stock from warehouse to winery
• Process grower weighbridge dockets during vintage
• Communicate with growers regarding baume, spray diaries and harvesting dates
• Complete grower contracts
• Wine samples – to exporters, distributors, Winestate Magazine and wine shows via DHL or Australia Post
• Wine writers – keeping up to date with letters, samples, press releases etc
• Trade shows – organise paperwork, samples, including licencing
• Travel arrangements as required for winery staff as well as VIP’s

• Daily operations at Cellar Door including set up and balancing of front office til
• Processing of daily reports, banking and batching using JDE Global system
• Ordering stock
• Monitoring of stock levels and monthly stocktake
• Attending to visitors and processing sales
• Maintaining shop and merchandise displays
• Staff rosters
• Preparing business plans and marketing strategies
• Organise functions as required on site and off site
• Attending to internal staff requirements for wine sales
• Assist in preparation of financial year budgets
• Provide monthly reports to management on volume and targets
• Health and safety rep for Cellar Door which includes attending monthly site meetings
• Risk assessment and management, safety inspections around site

• Various locations in SA and QLD