Susie Lee
Southport,QLD
Summary
Talented Server bringing skills in order management, payment processing and upselling. Always stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Customers
05.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, water, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Serving Assistant
Customers
06.2019 - 12.2019
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Became familiar with products to answer questions and make suggestions.
Kitchen Staff Member
Customers
11.2018 - 02.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Kitchen Assistant
Customers
11.2017 - 03.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Transported food items from storage areas to kitchen for prepping.
- Cleaned and maintained work areas, equipment and utensils.
Education
Bachelor's - Pharmacy
Griffith University
Gold Coast, QLD11.2027
Skills
- Guest Satisfaction
- Cleaning and Sanitizing
- Customer Service and Rapport
- Collaborative Relationships
- Warm and Friendly
- Time management
Timeline
Server
Customers
05.2021 - 09.2021
Serving Assistant
Customers
06.2019 - 12.2019
Kitchen Staff Member
Customers
11.2018 - 02.2019
Kitchen Assistant
Customers
11.2017 - 03.2018
Bachelor's - Pharmacy
Griffith University
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