Susie Smythe
Camberwell
Summary
Administrative professional with strong background in coordinating comprehensive enrolment processes. Proven ability to assess applications, ensure accuracy and compliance, processing the application through to completion. Reliable team collaborator focused on achieving results and adapting to dynamic needs. Skilled in database management and communicating with students throughout the process, addressing any questions and troubleshooting.
Overview
24
24
years of professional experience
Work History
Enrolment Coordinator
Cornerstone People Solutions
06.2015 - 09.2021
- Processed and reviewed enrolment applications for accuracy and to ensure all legal requirements were met
- Communicated with prospective students and training staff to assist with all enquires
- Supported orientation activities, ensuring new students received necessary information and resources.
- Maintained student records in database system, ensuring compliance with privacy and government regulations.
- Provided timely responses to student questions regarding enrollment procedures and requirements.
- Attended student workplaces to facilitate enrolement sign ups.
- Provided students with completion certificates and results
- Improved student retention rates by proactively identifying at-risk students and providing appropriate support services.
Senior Travel Consultant
Malvern Travel and Cruise
03.2013 - 03.2015
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Streamlined booking processes using advanced reservation systems, improving efficiency and reducing turnaround time for clients.
- Managed complex travel arrangements for corporate clients, ensuring seamless logistics and adherence to budgetary constraints.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Followed up with customers to increase customer service with travel plans.
Recruitment Consultant
Flight Centre Travel Group
01.2002 - 04.2004
- Managed full-cycle recruitment processes, ensuring timely and effective candidate placement.
- Conducted in-depth candidate assessments to evaluate skills, qualifications, and cultural fit.
- Conducted in depth group behavioural interviews
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Organised and assessed psychological testing
- Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Hired employees and initiated new hire paperwork process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with managers to identify and address employee relations issues.
- Worked alongside global business leader to deploy new training strategies.
Senior Travel Consultant
Flight Centre Travel Group
06.1997 - 01.2002
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- 2 Years as a retail travel consultant
- 3 years as a Corporate Travel Consultant/Assistant Manager
- Roles involved all aspects of travel booking and management
Education
Graduate Certificate - Human Resources Management
Swinburne University of Technology
Melbourne, VICDiploma of Teaching Primary - Teaching Primary
Victoria University
Melbourne, VICCertificate IV - Travel And Tourism
William Angliss Institute
Melbourne, VIC08-2018
Certificate IV - Competitive Systems And Practices
William Angliss Institute
Melbourne, VIC01-2018
Skills
- Strong organisation
- Exceptional communication
- Maintaining confidentiality
- Maintaining records
- Progress monitoring
- Coordinating paperwork/organising documents
- Data entry skills
- Customer service background
- Deadline management
- Attention to Detail
- Teamwork
Timeline
Enrolment Coordinator
Cornerstone People Solutions
06.2015 - 09.2021
Senior Travel Consultant
Malvern Travel and Cruise
03.2013 - 03.2015
Recruitment Consultant
Flight Centre Travel Group
01.2002 - 04.2004
Senior Travel Consultant
Flight Centre Travel Group
06.1997 - 01.2002
Graduate Certificate - Human Resources Management
Swinburne University of Technology
Diploma of Teaching Primary - Teaching Primary
Victoria University
Certificate IV - Travel And Tourism
William Angliss Institute
Certificate IV - Competitive Systems And Practices
William Angliss Institute