Susie Whitefield

BCF is a major Australian retailer that sells a wide range of products for boating, camping, and fishing, and is known as BCF Boating Camping Fishing. It's the largest outdoor retailer in Australia, with stores across every state and territory. BCF offers a variety of goods including fishing gear, camping equipment, and boating accessories.

• Oversee daily operations of the retail store, managing a team of 6-8 staff members to ensure smooth service and effective workflow.
• Lead, train, and support team members in delivering exceptional customer service, maintaining store standards, and achieving sales targets.
• Handle the opening and closing of the store, ensuring proper cash management, security protocols, and readiness for daily operations.
• Monitor inventory levels, conduct stock checks, and ensure merchandise is displayed attractively and in line with store standards.
• Resolve customer complaints and provide solutions to enhance satisfaction and build brand loyalty.
• Maintain a safe and positive work environment by adhering to health and safety regulations and fostering a team-oriented culture.
• Worked across multiple BCF locations, including Richmond, Mt Barker, Gepps Cross, and Modbury, gaining valuable experience in managing diverse teams and operations across different retail environments.