Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Susie Zunker

Bundaberg,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

38
38
years of professional experience

Work History

Assistant Lifestyle Coordinator

Carinity Home Care - Bundaberg
02.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Office Manager

Zunmar Harvesting Pty Ltd
11.2015 - 12.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.

Office Manager

Bundaberg Earthworx Pty Ltd
11.2003 - 11.2015
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Customer Service Manager

Glovers Printing Works Pty Ltd
02.1986 - 10.2003
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Clerical Assistant

Department Of Social Security
03.1985 - 02.1986
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support, addressing routine, and special requirements.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Maintained records of material flow, compiling and organizing related data.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Education

St Patrick's High School
Bundaberg, QLD

Hospitality Administration And Management

TAFE
Bundaberg, QLD
1984

Skills

  • Lifestyle Trends Knowledge
  • Lifestyle Education
  • Lifestyle Support
  • Aged Care

Additional Information

Voluntary Work - Bundaberg Surf Lifesaving Club 2011 - 2020

Personal Qualities - Reliable, Good team member, Empathetic, Compassionate, Communicate well with the elderly, Active listener, Aware of and very interested in Cultural Diversity.

Hobbies and interests - Family activities, fishing, gardening and sculpture.

Timeline

Assistant Lifestyle Coordinator

Carinity Home Care - Bundaberg
02.2019 - Current

Office Manager

Zunmar Harvesting Pty Ltd
11.2015 - 12.2018

Office Manager

Bundaberg Earthworx Pty Ltd
11.2003 - 11.2015

Customer Service Manager

Glovers Printing Works Pty Ltd
02.1986 - 10.2003

Clerical Assistant

Department Of Social Security
03.1985 - 02.1986

St Patrick's High School

Hospitality Administration And Management

TAFE

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Susie Zunker