Susma Rai
Clyde,VIC
Summary
Friendly and reliable professional with strong administrative, organisational, and interpersonal skills gained through customer-facing and office-based roles. Experienced in managing enquiries, coordinating tasks, and providing support in busy environments. Currently seeking to transition into a student support role where I can contribute to enhancing the student experience and supporting day-to-day university operations.
Overview
7
7
years of professional experience
Work History
Order Fulfillment (Picker/Packer)
Tara Treasure
07.2024 - Current
- Assisted customers in-store with order collections and enquiries.
- Accurately packaged and labeled online and wholesale orders.
- Coordinated with inventory teams and supported daily stock operations.
- Maintained an organised and efficient workspace while meeting packing deadlines.
- Communicated with internal teams regarding order issues and customer needs.
Bread Packer – 2IC
Oasis Bakery
10.2022 - 06.2024
- Supervised daily team operations and acted as the point of contact for escalated issues.
- Prepared rosters and ensured team coverage.
- Monitored stock levels and maintained supply records.
- Ensured all orders met quality and safety standards before dispatch.
- Handled internal communications to resolve production or packaging delays.
Stock Controller (Picker/Packer)
Outlet Shop For Kids
02.2020 - 06.2023
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- General warehouse duties.
- Process customer orders, enquiries and following up on any issues.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses.
- Store items in an orderly and accessible manner in warehouse.
- Checking emails, printing invoices and extracting express shipping invoices.
- Picking orders according to the order invoice and checking for discrepancies.
- Packing orders in correct eParcel packages and boxes to ensure safe delivery.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
Accounting Intern
The Tax Store
03.2021 - 08.2021
- Completed Xero payroll certification and Xero Adviser Certification.
- Used Chart of Accounts to properly select the correct coding.
- Completing bank reconciliation daily on Xero and QuickBooks.
- Preparing worksheets in Microsoft Excel for monthly managerial report.
Supervisor (Wait Staff/Bar Staff)
PappaRich
03.2018 - 12.2019
- Managed staff rosters and handled staff conflict, delegated tasks to floor staff members for the day.
- Trained and guided new staff.
- Allocated seats, took orders and ensured that all orders were promptly served in a timely manner.
- Operated POS system to input customers' orders.
- Handled payments effectively and accurately.
- Managed phone orders for quick service and bookings.
- Ensured that all delivery service such as UberEATS, Deliveroo, Menu Log and Door Dash were efficiently and accurately dispatched.
- Served drinks in a timely manner, checked that Bar area was clean as policy.
- Managed difficult customers and ensured smooth operation for the day.
- Identified problems with workplace efficiency by properly designing quick service methods.
Education
Master of Professional Accounting -
Wentworth Institute
Sydney, NSW11.2019
Bachelor of Business Administration (BBA) - undefined
The British College
09.2017
Foundation (Business Administration) - undefined
The British College
05.2014
Skills
- Excellent customer service
- Basic skill in Microsoft Excel
- Proficient in Microsoft Word and PowerPoint
- Excellent Organisational skills
- Attention to detail
- Quality control
Personal Attributes
- Exceptional interpersonal skill and leadership skill gained through two years of customer service, guiding and mentoring new staff.
- Good teamwork through communication and active listening.
- Conflict management skills by mediating and addressing problems quickly. Aided staff conflict in a professional manner as demonstrated at PappaRich.
Timeline
Order Fulfillment (Picker/Packer)
Tara Treasure
07.2024 - Current
Bread Packer – 2IC
Oasis Bakery
10.2022 - 06.2024
Accounting Intern
The Tax Store
03.2021 - 08.2021
Stock Controller (Picker/Packer)
Outlet Shop For Kids
02.2020 - 06.2023
Supervisor (Wait Staff/Bar Staff)
PappaRich
03.2018 - 12.2019
Bachelor of Business Administration (BBA) - undefined
The British College
Foundation (Business Administration) - undefined
The British College
Master of Professional Accounting -
Wentworth Institute
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