Susmita Ahmed
Sydney,NSW
Summary
Highly motivated sales professional with 15+ years of experience working with Business Solutions. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept training, managing, coaching and mentoring sales associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Specialist
Microsoft Pty Ltd
10.2021 - Current
- Generated 35% annual revenue growth in business applications portfolio within mid-market healthcare territory with ongoing pipeline through customer focused and data-driven marketing tactics.
- Accrued new customer logos by owning and orchestrating virtual pursuit team of technical solution experts including pre-sales, co-sell partners, and Independent Software Vendors to provide customers with solutions aligned to their end-to-end business transformation needs.
- Provided top-tier account management leveraging consultative sales techniques to deliver optimal solutions while conducting audits to ensure seamless consumption.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs using engaging presentations and story telling techniques.
- Negotiated and closed complex sales, resolved conflicts promptly to ensure customer satisfaction by collaborating with internal and external commercial and legal teams.
- Developed and maintained comprehensive knowledge and understanding of products, services and competitors to enhance sales discussions.
- Used Microsoft Customer Engagement Methodology to enable customers digital transformation journey focusing on business value and outcomes.
- Participated in fortnightly business review to ensure sales forecast accuracy and maintained opportunities records updated in CRM.
Technical Sales Specialist
Microsoft Pty Ltd
07.2018 - 09.2021
- Year on year met and exceeded sales quota and grew Business Applications annual revenue by 20-40% within APAC region working closely with sales team.
- Acted as key technical contact for sales team who demonstrated aspects of technical and business solution to customers to become their trusted advisor.
- Execute quick technical feasibility assessments and proposal developments for customer’s identified solutions.
- Scope technical and security design for customer solutions, select optimal migration paths for customer, build consumption plans, as well as execute limited POCs, where necessary.
- Validate and confirm implementation requirements and pricing calculations as required, so that customer receives accurate projection of anticipated costs.
- Identify and provide industry expertise to team and ally with Microsoft partners to build compelling customer story.
- Contribute to customer-facing publications such as whitepapers, webinars or blogs.
Incident Manager
Microsoft Pty Ltd
09.2014 - 07.2018
- Managed support cases liaising with Global Technical Support Groups, through internal Incident Management system to ensure 100% customer satisfaction.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact, help orchestrate incident postmortems.
- Ensure Aged and Idle support cases are actioned and brought to SDM attention as required.
- Incident categorization and trend analysis and make recommendations to SDM on possible remediation focus areas.
- Manage escalations to Service Delivery Manager and Support Practice Managers as needed.
- Identify opportunities for proactive engagements to reduce frequency and duration of incidents.
- Generated usage and trending reports for SDM showcasing consumption.
- Assist SDM in delivery of proactive scheduling to ensure pre-requisite requirements completed on time.
Education
Bachelor of Science - Information Technology
University of Western Sydney
Sydney, NSW03.2004
Skills
- Sales Expertise
- Strategic Analysis
- Account Management
- Revenue Growth
- Sales Forecasting
- Educating Consumers
- Benefits Demonstration
- Prospecting Skills
- Outreach Initiatives
- Promotional Campaigns
- Customer Service
- Loyalty Building
- Team Collaboration
- Active Learning
Certification
- Microsoft Certified: Dynamics 365 Associate
- Microsoft Certified: Power Platform App Maker Associate
- Microsoft Certified: Azure Data Fundamentals
- Business Value Management Practitioner - Silver
- Prosci® Certified Change Practitioner
- ITIL Foundation
- MYOB Enterprise Level Implementer
Timeline
Sales Specialist
Microsoft Pty Ltd
10.2021 - Current
Technical Sales Specialist
Microsoft Pty Ltd
07.2018 - 09.2021
Incident Manager
Microsoft Pty Ltd
09.2014 - 07.2018
Bachelor of Science - Information Technology
University of Western Sydney
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