Susmita Baniya
Melbourne,VIC
Summary
Hardworking and smart employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Supervisor
Coburg Pasal
Coburg , Victoria
08.2023 - Current
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Planned and coordinated staff training sessions for new and existing employees.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Maintained relationships with customers through regular follow-up calls and emails.
- Identified potential opportunities for new business development activities.
- Generated effective sales strategies and taught new employees company's procedures and policies.
Disability Support Worker
Hireup
Melbourne, Victoria
08.2023 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Collaborated with other professionals to develop treatment plans for clients.
- Encouraged independence by teaching skills needed for everyday life.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Administered medication according to doctor's orders and monitored side effects.
- Provided high care which included peg feeding, pump feeding, venting, hoisting.
Sales Assistant
Coburg Pasal
Coburg, Victoria
02.2023 - 08.2023
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Processed special orders for out-of-stock items when necessary.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Answered incoming telephone calls to provide store, products and services information.
Cafeteria Assistant
The Glass den
Coburg , Victoria
03.2023 - 05.2023
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Operated cash registers accurately and efficiently to process payments from customers.
- Resolved customer complaints promptly in a courteous manner.
- Followed health and safety regulations when preparing meals or handling food products.
- Reviewed menus regularly to make sure prices are up-to-date.
- Provided nutritional information about menu items upon request.
- Checked expiration dates on food products prior to use.
Cafe Assistant
Ritmo Drive Thru
Deer Park, Victoria
11.2022 - 03.2023
- Processed take away orders efficiently while adhering to company policies and procedures.
- Adhered strictly to hygiene protocols while working within the cafe kitchen area.
- Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
- Assisted in preparing coffee, tea and other beverages according to customers' orders.
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Responded to customer concerns efficiently, accurately and with detailed information.
Education
High School - Science
SOS Hermann Gmeiner
Bhaktapur08-2016
SLC -
V.S Niketan
Kathmandu08-2014
Skills
- Order Management
- Workflow Management
- Sales team oversight
- Report writing and budgeting
- Multitasking
- Excellent Communication
- Time Management
- Organizational Skills
- Professionalism
- Relationship Building
- Risk Assessments
Certification
- Certificate III in Individual Support(Ageing and Disability)
- Working with children check
- NDIS Worker screening check
- National Crime Check
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Sales Supervisor
Coburg Pasal
08.2023 - Current
Disability Support Worker
Hireup
08.2023 - Current
Cafeteria Assistant
The Glass den
03.2023 - 05.2023
Sales Assistant
Coburg Pasal
02.2023 - 08.2023
Cafe Assistant
Ritmo Drive Thru
11.2022 - 03.2023
High School - Science
SOS Hermann Gmeiner
SLC -
V.S Niketan
- Certificate III in Individual Support(Ageing and Disability)
- Working with children check
- NDIS Worker screening check
- National Crime Check
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