Susmita Khadka
Franklin,ACT
Summary
Highly organised and detail-oriented professional with strong work ethic and dedication to achieving goals with a passion for leveraging data-driven insights to enhance business performance and drive strategic decision-making. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. . Possessing a comprehensive understanding of business operations coupled with analytical skills and identifying opportunities for optimisation and driving growth. With a keen eye for detail and a collaborative mindset, skilled at translating complex data into actionable insights to facilitate informed decision-making and achieve organisational objectives.
Overview
5
5
years of professional experience
Work History
Disability Support Co-ordinator
Active Care Disability Services
11.2022 - Current
- Collaborate with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Provide daily planning, advocacy, service communication & transport to the clients as required
- Assess clients' needs and planning, developing and implementing educational, training and support programs
- Document daily routines and monitor outcomes
- Coordinate services where required to do so
- Provide1:1 or small group training in response to peoples needs
- Medication administration and monitoring of associated documentation
- Assist with applying for and monitoring persons individual funding to ensure it meets peoples support needs
- Support people with complex needs and provide information to their health supports as required.
Team Leader
Goodwin Aged Care
08.2021 - Current
- Gathered, organised and input information into digital database.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted regular reviews of operations and identified areas for improvement.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitor and provided written reports of significant changes in clientr's physical and behavioural condition.
- Handle 15-20 calls and emails in everyday basis to communicate with the team and client's family member.
- Provide emotional support to client's and encourage their participation in social events within and outside the facility.
- Hand over duties and information to the next shift.
Lifestyle Assistant
Kew Gardens Aged Care
06.2019 - 05.2021
- Developed and implemented activities to improve clients' quality of life.
- Facilitated open communication channels with clients, creating an environment of trust and transparency.
- Implemented time management techniques to effectively allocate resources across diverse tasks while meeting deadlines consistently.
- Provided top-notch customer service by promptly responding to inquiries, addressing concerns, and offering solutions that met client expectations.
- Preserved patient safety by following safety protocols.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Organised special events and workshops for clients, promoting engagement and a sense of community among participants.
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
Education
The Australian Computer Society Professional Year - Information And Communications Technology (ICT )
Queensland International Business Academy (QIBA)
Canberra, ACT06.2022
Bachelor's of Information And Technology - Information Technology
Federation University (MIT Campus)
Melbourne, VIC11.2021
Skills
- Data Analysis Tools: Microsoft Excel, SQL, Business Intelligence tools (eg, Tableau, Power BI)
- Requirements Management: Use of tools like JIRA and TRELLO for requirement gathering and tracking
- Microsoft Office: Word, Excel and Power-point
- CRM : Familiarity with Customer Relationship Management (CRM) systems Like Salesforce
- Agile methodologies: Experience with agile project management methodologies such as Scrum and Kanban
- Software tools and Applications: Adobe XD, Google material design, ProjectLibre, GitHub, Google Flutter, Lucid chart
- Microsoft Power Platform: Microsoft power automate and general understanding of Power pages and Power Apps
Soft Skills:
- Excellent verbal and written communication skills
- Active Listening skills to understand client needs and requirements effectively
- Teamwork and collaboration skills to work effectively with cross-functional teams
- Flexible to adapt to changing project requirements and priorities
- Willingness to learn new technologies and methodologies as needed
- Detail-oriented attention to detail to ensure accuracy and quality in data analysis and documentation
- Strong organisational and time management skills to prioritise tasks and meet deadline
- Relationship building skills to effectively engage and manage relationships with stakeholders and clients
- Understanding of business processes and industry trends
Accomplishments
Title: Build a Web based mobile application for homeless people
Objective: To develop a handy mobile application for homeless and needy people to help them reach out to the services available in the local areas.
Tools: Flutter, Firebase, Adobe XD, Project Libre, Google Docs and slides, Postman Agent (API)
Duties: In a group of 4, I was assigned a role of junior project manager/product owner and my duty involved:
· Collaborating with the project manager in planning and setting up the overall project
· Preparing Project charter, Project Management Plan (PMP), Project schedules, and budget plan and other project documents.
· Allocating tasks to each team members according to their skills and interests.
· Arranging weekly meetings with all the stakeholders including clients to update on project status.
· Assisting Project Manager in preparing Risk Management Plan.
· Ensuring an effective communication between the project team and with the stakeholders in a timely manner.
· Monitoring the progress of the project and ensuring all team members are contributing their part in the project.
Outcome: Achieved a High Distinction and excellent feedback from the client.
Timeline
Disability Support Co-ordinator
Active Care Disability Services
11.2022 - Current
Team Leader
Goodwin Aged Care
08.2021 - Current
Lifestyle Assistant
Kew Gardens Aged Care
06.2019 - 05.2021
The Australian Computer Society Professional Year - Information And Communications Technology (ICT )
Queensland International Business Academy (QIBA)
Bachelor's of Information And Technology - Information Technology
Federation University (MIT Campus)
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