Susmita Malla
Gold Coast,QLD
Summary
Compassionate and motivated nursing student (Bachelor of Nursing, 2023-ongoing). Skilled in hygiene in aged care through a 120-hour clinical placement. Skilled in hygiene management, infection control, ADL support, and providing person-centred care. My background in customer service and aged care catering has strengthened my ability to communicate effectively, multitask, and work under pressure. Passionate about delivering safe and respectful care that promotes dignity, comfort, and independence for elderly individuals. Also, I bring a positive, friendly energy to the workplace, contributing to a supportive atmosphere and uplifting those around me.
Overview
8
8
years of professional experience
Work History
Catering Staff Member
Elderly Care
07.2023 - Current
- Delivered high-quality meal service to residents, ensuring dietary needs were met.
- Coordinated dining schedules with kitchen staff to optimize food preparation and delivery.
- Assisted in training new team members on food safety and service protocols.
- Ensured cleanliness and organization of dining areas in compliance with health regulations.
- Developed positive relationships with residents, fostering a welcoming dining environment.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
Waitress
Tirupati Restaurant
10.2021 - 07.2022
- Provided exceptional customer service, ensuring guest satisfaction, and prompt assistance with inquiries.
- Collaborated with kitchen staff to coordinate timely meal delivery and special requests.
- Handled high-pressure situations with composure, maintaining excellent service standards, even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders, while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled customer complaints professionally, resolving issues to maintain positive dining experiences.
Waitress
Carlton Hotel
07.2017 - 11.2018
- Provided exceptional customer service, ensuring guest satisfaction during dining experiences.
- Assisted in food and beverage preparation, maintaining quality standards, and presentation.
- Collaborated with team members to streamline order processing, and improve efficiency.
- Maintained cleanliness of dining areas, adhering to health and safety regulations.
Education
Bachelor of Science - Nursing
Southern Cross University
Gold Coast, QLD02-2028
Skills
- Understanding nature
- Diligent and trustworthy
- Proficient in handling multiple priorities
- Excellent communication
- Problem-solving skills
- Adaptable to change
- Effective time management
- Detail-oriented approach
- Experienced in software utilisation
- Effective team collaboration
- Punctual
- Approachable demeanour
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Catering Staff Member
Elderly Care
07.2023 - Current
Waitress
Tirupati Restaurant
10.2021 - 07.2022
Waitress
Carlton Hotel
07.2017 - 11.2018
Bachelor of Science - Nursing
Southern Cross University