Susmita Shrestha
Sydney,NSW
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Fantastic Kids Family Day Care
Auburn, NSW
10.2024 - Current
- Team Leadership and Development: Led and supported a team of caregivers and administrative staff, fostering a positive work environment, and ensuring high-quality care and service.
- Process Optimization: Streamlined administrative processes, including enrollment and scheduling, to improve efficiency and reduce wait times for parents and staff.
- Budget Management: Managed the day care’s operational budget, overseeing resource allocation, and ensuring cost-effective practices without compromising the quality of care.
- Policy Implementation: Developed and enforced policies for child care and administrative functions, ensuring compliance with regulatory standards, and promoting a safe, organized environment.
- Vendor and Parent Relations: Maintained strong relationships with suppliers, parents, and local agencies, ensuring smooth day-to-day operations, and high levels of satisfaction.
Supervisor
Complete Laundry and Linen Services
Redfern, NSW
07.2023 - Current
- Team Leadership and Coordination: Managed and trained a team of laundry staff, ensuring the timely completion of laundry tasks while maintaining high standards of cleanliness and customer service.
- Process and Workflow Management: Optimized laundry workflows, ensuring efficient processing of garments and linens, minimizing delays, and consistently meeting customer deadlines.
- Quality Control and Inspection: Conducted quality checks on finished products to ensure all items met cleanliness, presentation, and quality standards before delivery.
- Equipment Maintenance and Troubleshooting: Oversaw the maintenance and operation of laundry equipment, promptly addressing any malfunctions to prevent downtime, and ensure smooth operations.
- Customer Interaction and Satisfaction: Addressed customer concerns and feedback, ensuring high levels of satisfaction through effective communication and consistent service delivery.
Education
Master of Science - Information Systems
Holmesglen Institute of Sydney
Sydney, NSW08-2023
Skills
- Presentation design
- Operations management
- Strategic planning
- Mail handling
- Business administration
- Database administration
- Workflow planning
- Office administration
- Organizational skills
- Office management software
Languages
English
Full Professional
Affiliations
- Collaborated on group projects in data analytics, system design, and business process improvement.
- Attended workshops and seminars on emerging technologies like AI and cloud computing.
- Held leadership roles in team assignments and university tech clubs.
Projects
Certification
- Driving License
- RSA Certificate
- Best Employee
References
- Jamal (+61 411242837)
- Michael Chue ( +61 402187192)
Timeline
Office Manager
Fantastic Kids Family Day Care
10.2024 - Current
Supervisor
Complete Laundry and Linen Services
07.2023 - Current
- Driving License
- RSA Certificate
- Best Employee
Master of Science - Information Systems
Holmesglen Institute of Sydney
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