Susmita Shrestha
Beckenham
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Sales Representative
PEZZANO ENTERPRISES
07.2024 - 11.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Ampol
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Civil Engineering - Engineering
PURWANCHAL ENGINEERING CAMPUS
NEPAL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Customer satisfaction measurement
- Team development
- Stock management
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Representative
Ampol
11.2024 - 01.2025
Customer Sales Representative
PEZZANO ENTERPRISES
07.2024 - 11.2024
Bachelor of Civil Engineering - Engineering
PURWANCHAL ENGINEERING CAMPUS
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