Susmita sigdel

• Learned duties for various positions and provided backup at key times.
• Performed cash, card and check transactions to complete customer purchases.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Worked with floor team and managers to meet wide range of customer needs.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Welcomed customers and helped determine their needs.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Answered questions about store policies and addressed customer concerns.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Provide nursing services to individuals, performing collection of specimens, processing
COVID tests and patient education;
• Administer COVID-19 Vaccine at Clinic location or at community events while
complying with all applicable federal, state, and local laws/regulations;
• Utilize and train others in the booking, confirmation and vaccine administration software
systems;
• Collaborate with medical team;
• Monitor participants during the vaccination process and manage adverse reactions if
necessary;
• Perform COVID-19 testing at HOPE Clinic location or at community events;
• Provide excellent customer service while putting participants at ease;
• Be prepared to handle minor emergencies related to allergies, anaphylaxis, and respiratory
difficulty;
• May oversee other medical assistants and staff;
• Receive and manage all clinic supplies including vaccine and transport to and from site;
• Perform clinic set up and cleanup for vaccination events;
• Administrative and clerical duties as necessary;
• Return participant PHI and post clinic documentation in a prompt and timely manner;
• Return unused clinic supplies in a prompt and timely manner;
• Attend on-site/off-site community engagement activities, clinic events, and/or training as
needed;
• Report vaccine, testing, participant and other program statistics as required daily and weekly;
• Maintain staffing schedule and operational lists as needed to perform safe and effective
vaccine or testing operations;

• Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Recorded details regarding therapies to keep patient charts updated.
• Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
• Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Mentored new nursing staff, supporting their professional growth and development.
• Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
• Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Educated family members and caregivers on patient care instructions.