Susmita (suzie) Khadka
Sydney,NSW
Summary
Proven Floor Manager and Barista with expertise in espresso machine operation and a knack for soft selling, I excel in fast-paced environments, as demonstrated at Bamiyan restaurant. Skilled in enhancing customer experiences and streamlining operations, I've successfully trained teams, resolved conflicts, and boosted service quality, showcasing my coffee expertise and positive professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
little Evie redfern cafe
Sydney, NSW
04.2022 - Current
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Described menu items to customers and suggested appealing products.
- Stocked shelves with ingredients needed to make coffee drinks.
Floor Manager
Bamiyan restaurant
Sydney, NSW
04.2022 - 11.2024
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained a safe, clean and organized floor environment.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Education
Diploma in Community Service
Signet Institute of Australia
Sydney, NSW04-2024
Bachelor of Community Service
Stotts College
Sydney, NSWSkills
- Soft selling
- Espresso machine operation
- Display case merchandising
- Tea expertise
- Coffee expertise
- Latte art
- New hire training
- POS system operation
- Time management
- Positive and professional
Certification
- RSA
- DRIVING LISCENCE
Timeline
Barista
little Evie redfern cafe
04.2022 - Current
Floor Manager
Bamiyan restaurant
04.2022 - 11.2024
Diploma in Community Service
Signet Institute of Australia
Bachelor of Community Service
Stotts College
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