Su Su Lwin
ACTON,ACT
Summary
Excelled in enhancing dining experiences through personalised service and efficient order handling, significantly improving service quality. Talented provider of fast, friendly order reception and food delivery. Accurately fulfils all special requests and addresses individual customer needs to support optimal dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues promptly. Maintained focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Lemon Grass Thai Restaurant
01.2022 - Current
- Welcomed customers with a personal attitude.
- Developed rapport with regular customers, enhancing their overall dining experience through personalised attention.
- Communicated with customers, working partners and kitchen staff to prepare for and serve customers.
- Balanced multiple responsibilities simultaneously, managing order-taking from dining in and online, drink refills, preparing beverages, and general guest inquiries effectively.
- Participated in dining room sidework such as arranging table settings, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, taking out the rubbish and tidying up server stations.
Restaruant Waitress
Mr Shabu Shabu
01.2022 - 12.2023
- Welcomed guests with a personal attitude.
- Communicated with customers and working partners to prepare the food ourselves and serve customers.
- Balanced multiple responsibilities simultaneously, managing order-taking from dining-in and online delivery, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Completed cleaning duties by sweeping and mopping floors, cleaning the dishes and tidying up the kitchen.
Education
Master of Science - Climate Change
The Australian National University
Canberra2025
Skills
- Order Taking
- Food presentation
- Memory retention
- Customer experience management
- Service Quality
- Cleaning and sanitising
Timeline
Restaurant Waitress
Lemon Grass Thai Restaurant
01.2022 - Current
Restaruant Waitress
Mr Shabu Shabu
01.2022 - 12.2023
Master of Science - Climate Change
The Australian National University
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