Sri Rahayu Besser
Perth
Summary
Hotel housekeeping employee looking to bring 5+ years of experience into the new receptionist role in your medical centre. Proven management and training skills, and recently completed the medical receptionist course from AMA. Fluent in English & Indonesian, and a strong work ethic make me an ideal candidate. Seeking a challenging position in a dynamic environment with opportunity for growth and advancement.
Overview
33
33
years of professional experience
Work History
Patient Services Coordinator
Monashivfwest
Leederville
11.2023 - Current
- Assists walk-in clients, schedule client appointments, answers phone lines, and help clients with questions and issues.
- Efficiently processes client information and payments into database.
- Provide excellence customer service and handling complaints and resolving service issues.
- Provide basic and accurate information about company’s related services, if appropriate, ensuring appositive service experience and customer satisfaction.
- Being proactive and always maintain thorough knowledge of the company’s products or services to offer accurate information and support to customers.
- Excellence recording keeping skills and organisational skills.
- Demonstrating continuous improvement.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing maintaining the office space and re-stocking office supplies.
Administration Receptionist
Pivet Medical Centre
05.2022 - 10.2023
- Provide prompt and efficient responses to customer questions via phone, email and face to face.
- Maintaining a positive, emphathetic, and professional attitude toward customers at all the times.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Processing orders, forms, applications, and requests.
- Update the company database by inputting information from each call and keeping every customers field current.
- Manage office supplies and equipment, including ordering and restocking.
- Develop and carry out an efficient documents and filing systems.
Hotel Housekeeping/Assistant
Novotel Hotel
Perth
01.2020 - 04.2022
- Work on a team of 20 staff housekeepers to service 80-100 rooms daily.
- Clean & Stock rooms according to established quality standards; duties include replacing used towels and linen, making beds, vacuuming room carpet, cleaning common areas, and restocking items.
- Maintained & update list of vacant rooms that required housekeeping attention.
- Coordinated the delivery of extra furniture, bedding, linens and towels as per guest requests.
- Trained new housekeeping staff in all aspects of housekeeping, ensuring they meet health and safety standards.
- Weekend Supervisory role & 2IC of cleaning staff.
Hotel Housekeeping/Cleaner
Stirling Arms Hotel
Guildford
11.2018 - 01.2020
- Provided high-quality cleaning procedures in compliance with hotel standard and policies.
- Reported to Housekeeping Manager immediately if any supply shortages or problems.
- Trained new housekeeping staff in all aspects of housekeeping, ensuring the highest quality of client service was provided.
- Performed other duties as assigned.
Catering & Retail Business
Perth
01.2012 - 01.2018
- Started self-employed business of catering and retail whilst looking after 2 lovely young boys.
Receptionist/Data Entry
Pay-Wise Salary Packaging
Perth
01.2008 - 01.2010
- Data entry into company-based CRM database system.
- Process claim reimbursement.
- Preparing daily reports for team leader.
- General Office & Admin responsibilities.
Freelance Producer
Freelance Producer
Jakarta
01.1993 - 01.2008
- Started as a receptionist/Secretary for Ausindo Sumber Kreasi (ASK) production house for nearly 2 years.
- Later started as a freelance producer and worked with several TV Commercial production companies – ABE Production, Kani Cipta Production, ADA production, Applebox, Lynxs Production etc..
Education
Medical Receptionist -
AMA Training Services
Perth, AustraliaBakti Idhata Sr High School -
Bakti Idhata Sr High School
JakartaSMPN 12 Jr High School -
SMPN 12 Jr High School
JakartaSkills
- Customer Focused
- Leadership
- High organization & time management skills
- Strong Verbal Communication
- Computer Skills
- Appointment scheduling
- Office administration
- Process improvement
- Effective communication
Vaccination Status
Fully Vaccinated (Vaccination Certificate on request)
Languages
- English
- Indonesian
- French – basic
References
- Jesmine Wong, Scientist, 0433 572 233
- Ahmad Niam, Manager (Novotel Murray Street), 0411 251 297, hb6h3-hk@accor.com
- Sarah Kelly, Patient Services Admin Manager, 0424 024 475
Hobbies and Interests
- Cooking & Baking
- Painting
- Trekking
Working Rights
Australian Citizen - Full working rights in Australia
Key Qualifications
- Medical Receptionist, AMA Training Services, Perth, Australia, 08/01/21
- Bakti Idhata Sr High School, Jakarta, 01/01/93
- SMPN 12 Jr High School, Jakarta, 01/01/90
Timeline
Patient Services Coordinator
Monashivfwest
11.2023 - Current
Administration Receptionist
Pivet Medical Centre
05.2022 - 10.2023
Hotel Housekeeping/Assistant
Novotel Hotel
01.2020 - 04.2022
Hotel Housekeeping/Cleaner
Stirling Arms Hotel
11.2018 - 01.2020
Catering & Retail Business
01.2012 - 01.2018
Receptionist/Data Entry
Pay-Wise Salary Packaging
01.2008 - 01.2010
Freelance Producer
Freelance Producer
01.1993 - 01.2008
Medical Receptionist -
AMA Training Services
Bakti Idhata Sr High School -
Bakti Idhata Sr High School
SMPN 12 Jr High School -
SMPN 12 Jr High School