Sutinee Sivapas
16 Chesstree Avenue Alkimos,WA
Summary
Experienced with managing front desk operations and ensuring guest satisfaction. Utilizes strong communication and organizational skills to resolve issues and streamline processes. Knowledge of hospitality protocols and guest service excellence.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Robinhood Tavern Pattaya
07.2022 - 09.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Taking orders from customers.
- Serving food and drinks.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Guest Service Supervisor
Citrus Grande Hotel Pattaya by Compass Hospitality
12.2017 - 09.2020
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Provided backup support for other departments when necessary which resulted in seamless guest experiences across all areas of the hotel.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
- Coordinated with maintenance teams to promptly resolve any reported issues affecting guest comfort or safety.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Trained junior team members in customer service strategies and property policies.
- Processed guest payments and provided accurate change.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Desk Guest Service Agent
The Monttra Pattaya
03.2017 - 11.2017
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front Desk Guest Service Agent
Nonze Pattaya
06.2016 - 03.2017
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Cashier
Aiyara Grand Hotel Pattaya
06.2014 - 06.2015
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
Education
High School Diploma -
Thai-Austrian Technical College
Thailand03-2012
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Patience and tolerance
- Fluent in Thai and English
- Professional appearance
- Microsoft office
- Teamwork and collaboration
- Credit and cash payments
- Front office support
- Reservations
- POS systems
- Computer skills
- Guest reception
Languages
Thai
Native or Bilingual
English
Professional Working
Timeline
Restaurant Waiter
Robinhood Tavern Pattaya
07.2022 - 09.2023
Guest Service Supervisor
Citrus Grande Hotel Pattaya by Compass Hospitality
12.2017 - 09.2020
Front Desk Guest Service Agent
The Monttra Pattaya
03.2017 - 11.2017
Front Desk Guest Service Agent
Nonze Pattaya
06.2016 - 03.2017
Front Desk Cashier
Aiyara Grand Hotel Pattaya
06.2014 - 06.2015
High School Diploma -
Thai-Austrian Technical College
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