Sutthilux Hamer
Bannockburn,Australia
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cabin Crew
Jetstar Airways
Melbourne, VIC
06.2021 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Front office attendant
Crown Casino
10.2019 - 04.2020
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary.
Cabin crew
Emirates Airlines
10.2014 - 09.2019
- Apply all safety, security and service standards as outlined in the company operations manual in order to ensure passengers' safety and satisfaction
- Maintain a high level of attention to detail with regard to safety and emergency equipment for pre- and post- flight security checks
- Ensure that all supplies and equipment are organized in an efficient manner
- Maintain effective use of time in order to meet passengers's needs and allow all standard of procedures to function smoothly
- Assist passengers with special needs and, in case of an emergency, provide first aid if needed and maintain order in the cabin
- Maintain excellent communication with team and passenger throughout the duration of flight
- Represent the band image and value.
Cabin crew
Jetstar Australia
08.2013 - 10.2014
Housekeeping
Virginia beach Hotel
04.2011 - 05.2011
- An exchange program for student to work oversea during school holidays, worked as a housekeeping and sale assistant in the hotel.
Education
Bachelor of Arts - English Literature, Hispanic and Latin American studies
Thammasat University
01.2013
High School Diploma - Japanese
Rittiyawannalai School
01.2008
Skills
- Communication
- Multi-tasking management
- Fire prevention and fire-fighting
- First aids
- Food and beverage service
Certification
Responsible Service of Alcohol
First Aid
Timeline
Cabin Crew
Jetstar Airways
06.2021 - Current
Front office attendant
Crown Casino
10.2019 - 04.2020
Cabin crew
Emirates Airlines
10.2014 - 09.2019
Cabin crew
Jetstar Australia
08.2013 - 10.2014
Housekeeping
Virginia beach Hotel
04.2011 - 05.2011
Bachelor of Arts - English Literature, Hispanic and Latin American studies
Thammasat University
High School Diploma - Japanese
Rittiyawannalai School