Summary
Overview
Work History
Skills
Timeline
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Suvechhya Rajbhandari

Allawah

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Creative problem solver with strong analytical and critical thinking skills. Skilled at maintaining documentation systems, managing calendars, customer service, and preparing reports.

Overview

9
9
years of professional experience

Work History

Workplace Coordinator

TRANSGRID
10.2023 - Current
  • Meet and greet, and manage sign-in of office visitors
  • Answered multi-line phone system, routing calls, delivering messages to staffs.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee information in security system, preparing onboarding and offboarding of employees.
  • Prepare and update security access cards in the security system.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.

Educator

QUEEN MARGET UNIVERSITY
02.2019 - 02.2023
  • Lecture and train undergraduate students on human resource(HR), front office roles and responsibilities.
  • Preparing and delivering lectures, tutorials, workshops, and seminars.
  • Setting and grading assignments, tests, and exams
  • Collaborating with other academics and lecturers to improve teaching methods and expand knowledge base
  • Attending and participating in meetings, conferences, and other events in and outside of the institution.
  • Participating in training opportunities and initiatives at the institution.

Senior Operation Manager

HOP IN
01.2022 - 01.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Human Resource Manager

CATALYST MANAGEMENT SERVICE
07.2020 - 08.2021
  • Manage talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Keep job descriptions accurate and up-to-date, developed training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements.
  • Create and update compensation strategy through market analysis and pay surveys.
  • Handled investigation and resolution of employee issues, concerns and conflicts.
  • Ensure all employment practices comply with national, state and local regulations.


Customer Service Manager

AJIMA MART
02.2018 - 06.2020


  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.


Guest Relation Officer

HILTON DUBAI CREEK
06.2017 - 12.2017
  • Acknowledged all the duties and responsibilities of front office and back office for the smooth running of the hotel operation as a Front Office & Guest Services Agent.
  • Handled all the telephone operations, emails and faxes, everyday operation news, Hilton social media site, police report and DTCM updates for events improvising the communication, guest and public relations.
  • Liable for the ON Q programming software for check-ins, check-outs and in-house guests.
  • Intensifying guest relation skills and making their stay a memorable one.

Operation Trainee

HYATT REGENCY
10.2015 - 03.2016
  • Mastered all the Hyatt setup and service standards for corporate events, different themed events and enhanced multi-tasking skills followed by building and working with a good team.
  • Collaborate with the corporate guest while serving and improved guest handling and relation skills.
  • Assisted customer questions to provide information about products, availability and pricing.
  • Hosting functions and help in day-to-day activities.

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Scheduling and calendar management
  • Project Coordination
  • Relationship Building
  • Data Entry

Timeline

Workplace Coordinator

TRANSGRID
10.2023 - Current

Senior Operation Manager

HOP IN
01.2022 - 01.2023

Human Resource Manager

CATALYST MANAGEMENT SERVICE
07.2020 - 08.2021

Educator

QUEEN MARGET UNIVERSITY
02.2019 - 02.2023

Customer Service Manager

AJIMA MART
02.2018 - 06.2020

Guest Relation Officer

HILTON DUBAI CREEK
06.2017 - 12.2017

Operation Trainee

HYATT REGENCY
10.2015 - 03.2016

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Suvechhya Rajbhandari