Overview
Work History
Skills
Timeline
Generic

Alesha Black

Brisbane ,QLD

Overview

7
7
years of professional experience

Work History

Salon Apprentice

Frankie & Billie's
Carina, QLD
11.2023 - 06.2024
  • Maintained a professional appearance at all times, adhering to the salon's dress code policies and acting as a positive representation of the brand.
  • Provided excellent support during busy periods by quickly addressing client needs or concerns while maintaining a friendly demeanor at all times.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean, organized salon environment.

Senior Deli Assistant

Hawthorne Garage
Hawthorne, QLD
03.2023 - 11.2023
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.

Bakery Assistant

Stone Artisan Bakery
Greenslopes, QLD
10.2022 - 03.2023
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
  • Resolved customer service issues with timely and professional resolutions.

Customer Service Representative

Coles
Cairns, QLD
03.2017 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Skills

  • Reliability and punctuality
  • Relationship building and management
  • Documentation abilities
  • Professional boundaries

Timeline

Salon Apprentice

Frankie & Billie's
11.2023 - 06.2024

Senior Deli Assistant

Hawthorne Garage
03.2023 - 11.2023

Bakery Assistant

Stone Artisan Bakery
10.2022 - 03.2023

Customer Service Representative

Coles
03.2017 - 03.2022
Alesha Black