Alesha Black
Brisbane ,QLD
Overview
7
7
years of professional experience
Work History
Salon Apprentice
Frankie & Billie's
Carina, QLD
11.2023 - 06.2024
- Maintained a professional appearance at all times, adhering to the salon's dress code policies and acting as a positive representation of the brand.
- Provided excellent support during busy periods by quickly addressing client needs or concerns while maintaining a friendly demeanor at all times.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean, organized salon environment.
Senior Deli Assistant
Hawthorne Garage
Hawthorne, QLD
03.2023 - 11.2023
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Collaborated with team members to ensure smooth operation of the deli department.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
Bakery Assistant
Stone Artisan Bakery
Greenslopes, QLD
10.2022 - 03.2023
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Resolved customer service issues with timely and professional resolutions.
Customer Service Representative
Coles
Cairns, QLD
03.2017 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Skills
- Reliability and punctuality
- Relationship building and management
- Documentation abilities
- Professional boundaries
Timeline
Salon Apprentice
Frankie & Billie's
11.2023 - 06.2024
Senior Deli Assistant
Hawthorne Garage
03.2023 - 11.2023
Bakery Assistant
Stone Artisan Bakery
10.2022 - 03.2023
Customer Service Representative
Coles
03.2017 - 03.2022