Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Timeline
Generic

Suviral Bedi

Melbourne,Australia

Summary

Highly Ambitious IT Graduate. Experienced Customer Service professional with 6 years of extensive experience in customer service, problem-solving, and data analysis. Proven ability to communicate and manage customer expectations, as well as identify areas for improvement and develop strategies for success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Specialist

Apple
Melbourne, Vic
08.2023 - Current
  • Coordinated with other departments to ensure efficient workflow processes.
  • Analyzed key performance indicators to identify effective strategies.
  • Participated in ongoing training and compliance activities.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Identified opportunities to enhance specialization resulting in increased efficiency.

Customer Service

coles express
Melbourne, VIC
05.2023 - 08.2023
  • Assisted customers in resolving issues with their accounts or orders.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service Representative

Coles Supermarket
Bendigo
06.2021 - 04.2023
  • • Enhanced customer retention rate by 25% by responding to customer inquiries in a timely and efficient manner and successfully resolving complex customer service issues.
    • Enabled customers to utilize the company’s services more effectively by creating and providing helpful resources and providing appropriate solutions.
    • Served as first point of customer escalation for service-related issues and works to reconcile customer complain which helped to gain 50% of customer satisfaction.

Customer Service Representative

Coles Supermarket
Melbourne
05.2020 - 06.2021
  • Responded to customer inquiries promptly and accurately, resulting in lower customer churn rate, 80% positive customer feedback, and a customer • satisfaction rate of 95%.
    • Fostered a high rate of returning clients due to optimal customer service and outstanding graphic design services, which helped increase customer
    • satisfaction by 30%.
    • Helped to increase 55% of customer retention by striving to create wonderful customer experiences.

Sales Associate

Vodafone AIRVOICE
05.2017 - 03.2020
  • • Responsibility for the overall health of the mechanical equipment, point of sale, security camera, documentation system and phone system.
    • Assisted in creating, promoting and executing a wide variety of promotional sales and marketing plans which increased 50% in sales.
    • Regularly met and exceeded sales goal for our team which increases to met all customer satisfaction requirement by 80%.

Education

Bachelor of Business Information System -

APIC College

Skills

  • Python
  • SQL
  • Microsoft Office
  • Azure Active Directory
  • Office 365
  • Service Now
  • System centre configuration manager(SCCM)
  • Project Management
  • Analytics
  • Negotiation skills
  • Data Visualization
  • WordPress CMS
  • Django
  • Shopify
  • Problem-solving
  • Attention to detail
  • Time Management
  • Creativity
  • Adaptability
  • Effective Team Player
  • Quick Learner
  • Empathetic Customer Service
  • Customer Relations
  • Project Planning
  • Quality Assurance

Certification

  • Associate Member, Australian Computing Society, 2023
  • Professional year Program for Information Technology Graduates

Projects

Music Application, APIC College, 01/2022, 03/2022, Web Application built with Django, an open-source web application framework written in python., Used Python-Django framework for Back-end and HTML, CSS, JavaScript, Bootstrap, jQuery, etc for Front-end., Developed web application which predicted the songs which could be aired in the following 5 minutes with accuracy of 95%, Increased the usage of the application by 3.5x and reduced the cost of running the application by 70%., Developed a REST API for the application, which provided data from the application to other applications as well, Increased performance by 50% and saved 90% of time taken to update data across the applications.

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Specialist

Apple
08.2023 - Current

Customer Service

coles express
05.2023 - 08.2023

Customer Service Representative

Coles Supermarket
06.2021 - 04.2023

Customer Service Representative

Coles Supermarket
05.2020 - 06.2021

Sales Associate

Vodafone AIRVOICE
05.2017 - 03.2020

Bachelor of Business Information System -

APIC College

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Suviral Bedi