Suviral Bedi
Melbourne,VIC
Summary
Experienced IT Specialist and Business Analyst with a background in retail operations, technology management, and merchandising. At Vodafone, I managed store operations, optimized displays, and ensured tech systems functioned smoothly. Skilled in troubleshooting, training teams on tech and merchandising, and improving operational efficiency. Eager to leverage my expertise in technology integration, customer service, and process optimization to contribute to Apple’s retail success and uphold high standards.
Overview
7
7
years of professional experience
Work History
Business Analyst
Nizwa I.T & Education Services
09.2023 - Current
- Technology Support and Troubleshooting: Applied analytical skills at Nizwa Education to identify and resolve technology issues, reducing tech-related downtime by 30%, ensuring smooth operations and efficient support for in-store tech.
- Team Education and Process Optimization: Trained cross-functional teams at Nizwa Education on process improvements, resulting in a 20% increase in team productivity, which I will apply to educate store teams on merchandising and technology best practices.
- Inventory Management and Operational Efficiency: Leveraged data-driven insights at Nizwa Education to optimize inventory systems, reducing discrepancies by 25%, which will support accurate demo inventory management and planogram compliance.
- Problem-Solving and Continuous Improvement: Identified inefficiencies at Nizwa Education and provided actionable solutions, which will enhance technology integration and overall store performance.
Specialist
Apple Computer Inc.
08.2023 - Current
- Delivered exceptional customer service utilizing Apple Care and the Customer Service Platform to achieve customer satisfaction rate.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Provided technical support for iPhones, iPads, Macs and other Apple products, utilizing diagnostic tools and Apple Support resources
- Coordinated in-store events and product launches, increasing foot traffic and driving a boost in sales during these events.
Customer Service Representative
Vodafone(Airvoice)
06.2017 - 09.2020
- Ensure that all product displays are organized, compliant with merchandising standards, and optimally showcase the features of Vodafone products and services resulting in a 15% increase in customer interaction with demo products.
- Provide training to store teams on the proper use of technology systems, demo products, and merchandising techniques leading to a 20% boost in upsell success during product launches.
- Troubleshoot and resolve any in-store technology issues promptly, ensuring minimal disruption to customer service and sales operations.
- Collaborate with cross-functional teams, including Operations and Leadership, to maintain inventory and ensure technology and demo products are accurately tracked and replenished.
- Provide feedback and insights to management on ways to improve technology integration, operational processes, and customer service.
Education
Bachelor of Business (Information Technology) - Business Information Technology
Asia Pacific International College
Melbourne, VICSkills
Computer Skills
Communication skills
Customer Engagement
Issue Resolution
Product Knowledge
Communication Skills
Team Collaboration
Strategic Planning
Business process improvement
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Business Analyst
Nizwa I.T & Education Services
09.2023 - Current
Specialist
Apple Computer Inc.
08.2023 - Current
Customer Service Representative
Vodafone(Airvoice)
06.2017 - 09.2020
Bachelor of Business (Information Technology) - Business Information Technology
Asia Pacific International College
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