Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suwadee Phoengsu

Penrith,NSW

Summary

Dynamic housekeeping professional with extensive experience at Shangri-la Hotel, excelling in customer service and room inspection. Proven track record in training staff to enhance service quality and maintaining high cleanliness standards. Adept at managing operations and communicating effectively with maintenance teams to ensure guest satisfaction and property integrity.

Overview

3
3
years of professional experience

Work History

Housekeeping Supervisor

Shangri-la Hotel
Sydney
12.2023 - Current
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Communicated with maintenance team on damages to repair.
  • Reported damage or theft of hotel property to management.

Housekeeping Room Attendant

Shangri-la Hotel Sydney
Sydney, NSW
03.2022 - 11.2023
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Replenished room amenities according to established guidelines.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.

Education

MBA - Human Resources Management

Kasembundhit University
Bangkok
11-2017

Skills

  • Customer service
  • Room inspection
  • Housekeeping

Languages

English
Professional
Thai
Native/ Bilingual

Timeline

Housekeeping Supervisor

Shangri-la Hotel
12.2023 - Current

Housekeeping Room Attendant

Shangri-la Hotel Sydney
03.2022 - 11.2023

MBA - Human Resources Management

Kasembundhit University

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Suwadee Phoengsu